Automotive Repair and Maintenance, Communication Skills, Consulting, Interpersonal Skills, Literacy, Organizational Skills, Quality Control, Repair Orders, Retail Management, Sales, Sales Closing Skills, Solenoids, Swap Market, Telephone Skills, Time Management, Writing Skills
Job Title: Service Advisor
Location: Abilene, TX Type: Full-Time Compensation: Depends on experience
About the Role:
Are you a "people person" with a knack for explaining the "why" behind a repair? We are looking for a Service Advisor to be the face of our shop. You won't just be writing tickets; you’ll be the bridge between our technicians and our customers.
Because transmission work is often a major investment for a vehicle owner, we need someone who can lead with empathy, build trust, and translate complex mechanical jargon into clear, actionable advice.
Key Responsibilities:
- Customer Advocacy: Greet customers, listen to their vehicle concerns, and manage expectations regarding diagnostic time and repair costs.
- Expert Consulting: Translate "it’s making a weird clunking sound" into technical notes for our builders, then explain the resulting diagnostic (e.g., torque converter failure vs. solenoid issues) back to the customer.
- Workflow Management: Coordinate with the shop foreman to schedule jobs, track parts delivery, and ensure vehicles are delivered on time.
- Estimates & Sales: Create accurate estimates for repairs, rebuilds, and swaps. Present options clearly and close the sale without being "pushy."
- Quality Control: Perform final walk-throughs and explain warranties to customers upon vehicle pickup.
What You Bring to the Table:
- The Gift of Gab: Exceptional communication skills. You can stay cool under pressure and handle difficult conversations with grace.
- Technical Literacy: You don’t need to be a rebuilder, but you should understand the difference between a CVT and a dual-clutch system.
- Organization: Ability to juggle 10+ open repair orders while answering phones and ordering parts.
- Experience: 2+ years in automotive service advising preferred. Specific experience in transmission or heavy-line repair is a huge plus.
- Tech Savvy: Proficiency with shop management software (e.g.,Tekmetric, Mitchell1, ShopMonkey, RO Writer).
Why Join National Engine and Transmission?
- Specialized Environment: We focus on one of the most complex parts of a vehicle. You’ll become an expert in a niche that is always in demand.
- Competitive Pay: Pay depends on experience.
- Great Culture: Family-owned, weekends off, paid training, or clean/modern facility.
- Benefits: Health Insurance, 401k, Paid Time Off, etc.
How to Apply:
Think you’re the right fit? Send your resume and a brief note about your most memorable "save" in a service environment.
N
National Engine & Transmission