Automotive Service Advisor
Colonial Chevrolet of Acton – Acton, Massachusetts
Annual Pay Range: $90,000–$125,000
Colonial Chevrolet of Acton is looking for an energetic, outgoing, and customer-focused Automotive Service Advisor to join our team.
We are looking for a true people person who enjoys building relationships, works well as part of a team, and is committed to giving every customer an exceptional service experience. The ideal candidate will be professional, organized, dependable, and capable of handling a busy service drive while maintaining a positive attitude.
Duties and Responsibilities:
- Greet customers promptly and professionally upon arrival
- Listen carefully to customers and accurately document their vehicle concerns
- Prepare complete and accurate repair orders
- Review vehicle service history and recommend necessary maintenance
- Explain recommended repairs and maintenance in clear, understandable terms
- Provide customers with accurate cost estimates and expected completion times
- Obtain customer authorization before beginning additional repairs
- Maintain regular communication with customers throughout the repair process
- Provide timely updates regarding repair status, costs, and completion times
- Work closely with technicians, dispatchers, parts employees, and service management
- Review technician inspection results and communicate recommendations to customers
- Monitor repairs to help ensure work is completed accurately and on time
- Coordinate warranty, recall, maintenance, and customer-pay repairs
- Arrange transportation, shuttle service, rental vehicles, or loaner vehicles when applicable
- Contact customers regarding declined services and future maintenance needs
- Review completed repair orders for accuracy before customer delivery
- Explain completed repairs, warranty coverage, and final charges
- Process payments and properly close repair orders
- Follow up with customers to ensure satisfaction with their service experience
- Help maintain strong customer satisfaction and manufacturer survey scores
- Address customer questions or concerns professionally and work toward a timely resolution
- Maintain an organized, clean, and welcoming service-drive environment
- Follow all dealership, manufacturer, warranty, and safety procedures
- Protect customer information and dealership records
- Assist other service advisors and departments when needed
- Perform additional duties assigned by the Service Manager or General Manager
Required Qualifications:
- Previous automotive service advisor or dealership experience preferred
- Strong customer-service, communication, and relationship-building skills
- Energetic, outgoing, and professional personality
- A team-oriented attitude and willingness to assist others
- Ability to provide an excellent customer experience in a fast-paced environment
- Strong organizational skills and attention to detail
- Ability to manage multiple customers and repair orders simultaneously
- Ability to explain automotive repairs and maintenance clearly
- Sales ability with a customer-first, consultative approach
- Comfortable using computers, dealership management systems, email, and text messaging
- Ability to handle customer concerns calmly and professionally
- Dependable attendance and punctuality
- Valid driver’s license with an acceptable driving record
- High school diploma or equivalent
- Ability to pass any required pre-employment screening
What We Offer:
- Annual earning potential of $90,000–$125,000
- Compensation based on experience, performance, and results
- Busy service department with a strong customer base
- Supportive and team-oriented work environment
- Opportunity for professional growth and advancement
- Employee benefits available to eligible full-time employees
If you are an energetic people person, a strong team player, and passionate about giving customers a great service experience, we want to hear from you!
Please apply in person or call Colonial Chevrolet of Acton at 978-263-1000 to learn more or schedule an interview.
Colonial Chevrolet of Acton
171 Great Road
Acton, MA 01720