Qualifications
Understand and follow company strategies and policies
Possess a valid Driver's License and must be insurable under our automobile insurance
Responsibilities
Our ideal Service Advisor will take on the responsibilities of day-to-day operations of the shop in order to provide customers the best experience possible while acting as a liaison between our customers and service technicians to increase efficiency and workflow within the shop
Greet customers
Listen to customers to learn more about vehicle history, potential problems and the services they would like to receive
Enter customer information and repair concern into computer database
Assign vehicles to technicians
Clearly communicate repair issues and repairs needed to both customers and technicians
Oversee daily work of technicians
Generate timelines and estimates for repairs and discussing options with customers
Explain all services options to customers, including time and estimates
Assist customers on warranty protections and other potential cost-saving service options
Track maintenance or repair status, fill out reports on labor and cost of all services
Go over the Digital Comprehensive Vehicle Inspection with customers and answer any questions they may have
Maintain accurate records relating to clients, their vehicles, parts, and service history
Process financial transactions at completion of service
Manage shop workflow
Ensure that all deadlines are met
Order supplies
Perform customer service duties, including but not limited to: answering phones, text messages, emails, schedule services appointments, calling customers to inform them of their vehicle’s repair status, and advising customers when vehicles are ready for pick up