Service Advisor at Hattiesburg Cars

Service Advisor

The service advisor will provide excellent customer service by working with customers to determine their vehicle issues and problems, determining the repair timeline, and work with technicians to convey the customers' concerns with accurate repair descriptions. Someone who is highly organized with a good attention to detail is a nice fit for this position. Must have positive attitude, proper phone skills, be able to type and work a computer, work well with others in a group setting, take constructive critisicm and learn from mistakes. No experience necessary but always appreciated.

Qualifications

•Proven record of achieving exceptional customer satisfaction

•Past experience as a service advisor, assistant lane manager or service consultant preferred but not necessary 

•Above-average energy level

•A desire for a long-term career with a growing organization

•Personal and professional integrity

•Computer skills and willingness to learn new programs

Responsibilities

• Greet service department customers promptly and courteously—attitude is everything!
• Listen to customers and clearly translate repair needs to techs
• Upsell additional services using low pressure, high integrity methods
• Provide accurate repair/maintenance estimates
• Adhere to policies on vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Sell and manage extended warranties
• Inspect repair quality and ensure all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Benefits

• Medical
• Dental
• Vision
• 401K Plan
• Paid Vacations
• Life Insurance
• Employee Service Discounts

About Us

Hattiesburg Cars is interested in finding talented individuals who are looking for a rewarding and challenging career in the automotive industry. We offer an excellent benefit package and a great working environment with many different employment opportunities ranging from sales to service to management.  If you want to set yourself apart from the ordinary routine of the average job, possess the unique ability to consistently provide outstanding customer service, and have a dedication to excellence.  

We are located at 1620 West Pine St. Hattiesburg, MS 39401.