Kia of Leesburg is part of the fast-growing Morgan Auto Group, a Florida leader in automotive retail. We are looking to add a qualified Service Advisor to our team. We offer our associates a team environment, great benefits and ongoing training and support. Growth opportunities are available! If you are in alignment with our values of integrity, transparency, professionalism and teamwork - now might be the time for you to accelerate your career as part of the best company in automotive retail. Our Advisors make on average between $60k-$120k depending on experience!!* In addition to competitive pay, we offer our associates the following benefits: · Health insurance, Dental insurance, Vision, Life, Disability insurance, Health Savings Account · 401(k) with company match · Professional work environment, with job training and advancement opportunities · Paid Time Off · Tenure Bonuses · Employee discount programs · Referral programs RESPONSIBILITIES: · Greets all customers promptly; provides timely professional service. · Departs from traditional ways of doing things to ensure customer satisfaction and loyalty. · Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and sells additional services when appropriate. · Estimates cost and completion time/settles customer accounts. · Communicates with customer about status of work. · Coordinates activities to ensure repair work is fixed right the first time and completed on time. · Obtains the customer’s written approval on all repair orders at the time of the write-up or when closing additional add-on sales. Inspects every finished repair order for proper completion, and pricing accuracy, and legibility. · FtechMeets or exceeds goals for add-on sales. · Meets or exceeds OEM Customer Satisfaction Index expectations · Delivers the right car in perfect condition every time. · Identifies repeat customers/first time customer and treats them accordingly. · Contacts customers to remind them of service appointments and/or when scheduled maintenance is due. · Answers incoming telephone calls promptly, courteously, and makes every effort to satisfy the caller’s inquiry. · Documents repair order changes. · Eliminates surprises for customer by reviewing service repairs and their associated charges to ensure accuracy. · Promptly addresses and resolves customer viewpoint and service follow-up issues. * see hiring manager for details EOE/DFWP |