Job Details
Job Title Service Advisor
Business Function Service
Branch Name MHC Kenworth-Atlanta
Date 03-17-2026
Address 5860 Riverview Road
City Mableton
State GA
Job Overview & Essential Functions
Murphy-Hoffman Company LLC is North Americas largest Kenworth truck dealership group and leasing group. As MHC continues to grow we have an opening for a Service Advisor. The role of the Service Advisor ensures that customers are greeted openly and friendly coordinates customer repair requests estimates cost of repairs within set guidelines assists Service Manager with clerical duties such as documentation required for warranty policy settlements repair order filing and repair preparation for warranty. Coordinates customer repair orders with Service Manager and Shop Foremen for task assignment. Coordinates with Foremen for proper work scheduling of all shop business. Coordinates customer repair orders with Service Manager and Shop Foremen for task assignment. Coordinates with Foremen for proper work scheduling of all shop business. Ensures customers receive the most expedient service available through questioning and understanding repair requests. Works with Service Manager to ensure timely action taken and settled in areas of disputes and warranty. Assures all documentation necessary for sale of labor customer internal and warranty is complete and properly executed. Inputs repair order information to data processing system and close repair orders. Maintains and administers shop tool and supply requirements and status. Informs the Service Manager of all customer complaints so they may be handled before the vehicle leaves the shop. Advises customer of needed service work as well as suggests additional labor parts and body shop sales whenever possible i.e. Preventive Maintenance Inspections related service work etc. Participates in training to stay current on technical and warranty issues. Assists in maintaining a clean shop and office area. Performs other duties as assigned by a supervisor.
SAFETY-SENSITIVE
This position has been designated as a safety-sensitive position. Any person performing the position while under the influence of marijuana or any other illegal drug may constitute a threat to health or safety or in which a lapse of attention could result in injury illness or death including without limitation a position that includes the operating repairing maintaining or monitoring of heavy equipment machinery aircraft motorized watercraft or motor vehicles or handling of hazardous materials andor waste as part of the job duties.
Qualifications
CDL preferred. Minimum 4 years experience in related field. Computer experience preferred Strong customer relations and communication skills. Good leadership abilities. Must have a positive can-do attitude.
Benefits
Competitive Salary Medical Dental and Prescription Insurance Disability and Life Insurance Paid Time Off program 401k and Profit Sharing with Employer Match Flexible Spending Account Internal Promotion Opportunities On the Job Training
About Us
MHC is an expansion of the original company Ozark Kenworth Inc. Ozark Kenworth started in Springfield Missouri in January 1975. Opening for business without a Parts or Service department and only three employees in a temporary facility. From there the company grew and expanded. MHC is now a multi-state network of full-service diesel truck dealerships leasing and rental operations transport refrigeration locations and a finance company which offers a complete array of finance and insurance services. We believe in fostering an environment that helps employees realize their full potential - a place where you can grow as a person and a professional.
Equal Opportunity Employer Veterans Disabled