Service Advisor, Automotive

Under limited supervision, the Service Advisor (SA) provides estimated cost analysis of
automotive repairs and routine maintenance. Through effective communication with customers,
the SA determines the services necessary, predicts the time needed for completion and stays in
constant communication with the customer during the repair process. The SA determines
services needed by accessing information obtained by technicians and referencing auto
manufacture's service intervals.

TYPICALDUTIES:

• Ability to effectively communicate with customers regarding services recommended and
  performed
• Prepares service estimates, sells routine maintenance / repair services and conducts
  follow-ups regarding unsold services and customer inquires.
• Performs opening and closing responsibilities
  Schedules appointments, answers phones and collects funds for services performed
  Assists with the coordination of alternate transportation, rental car reservations, shuttle
  etc.
• Performs other duties as requested.