Service Advisor

Jim Coleman Cadillac is hiring a Service Advisor!Jim Coleman Automotive is a 3rd generation family‑owned dealership. The Coleman family has been selling and servicing cars in the Washington Metropolitan and Bethesda areas since the 1950s. We are a local leader in automotive retail, looking to add qualified professionals to our team. If you have the motivation to join a luxury sales environment and hit our high standards, we would like to meet with you. We provide opportunities for growth and advancement.We are seeking an enthusiastic and highly motivated service writer to provide advice and assistance to customers throughout the service experience. The Service Advisor will create a nurturing environment for our team and deliver a fantastic experience for the client.ResponsibilitiesProvide timely updatesAssist customers with needs/requestsGreet customers at the service laneConsult with technicians regarding necessary repairs and possible alternatives to expensive repairs.Use your knowledge of our products and services to sell or provide in‑depth information about available parts and service options to customers.Answer questions about service outcomes, scheduling and booking appointments, vehicle drop‑off, and vehicle pick‑up.RequirementsProven experience as a service advisor to maximize profitTech savvy with working knowledge of computer systems and databasesAble to balance a customer‑oriented and a results‑driven approachPatient and comfortable dealing with customersProfessionalism and outgoing personalityExcellent communication and interpersonal skillsOutstanding organizational and multi‑tasking abilitiesWilling to learn and take directionBenefitsHealth insurance (medical, dental and vision)401(k)Paid vacationSSL (sick leave)Paid holidaysDisabilityLife InsuranceApplicants have rights under Federal Employment LawsFamily & Medical Leave Act (FMLA): Employment Opportunity (EEO): Polygraph Protection Act (EPPA):