Service Advisor at Mercedez-Benz Dealership

Bloomington, MN | Full-Time

You set the tone the moment the customer arrives.

You communicate clearly, stay organized under pressure, and create confidence through professionalism, urgency, and follow-through.

You understand that luxury service is not just about fixing vehicles — it is about delivering an experience customers trust and remember.

At Feldmann Imports Mercedes-Benz, we are looking for Service Advisors who take ownership, communicate with confidence, and thrive inside a fast-paced, customer-focused environment.

If you struggle with accountability, organization, or delivering a high-level customer experience, this role will not be a fit.

What You’ll Do

You will serve as the primary connection between customers and the service department while helping deliver a premium Mercedes-Benz ownership experience.

Responsibilities Include:

• Manage service orders and daily drive lane operations with professionalism and urgency
• Serve as the primary point of contact for customer communication throughout the service process
• Build long-term customer relationships through trust, transparency, and follow-through
• Coordinate with technicians and internal teams to maintain workflow efficiency
• Communicate repair timelines, recommendations, vehicle updates, and service needs clearly and confidently
• Maintain accurate customer records, service documentation, and repair communication
• Deliver concierge-level customer support while maintaining dealership service standards
• Support customer satisfaction goals and help create a positive dealership experience
• Assist with repair recommendations, service coordination, and parts communication when needed
• Maintain a professional, organized, and customer-focused work environment

What Success Looks Like

• Professional, polished, and customer-focused presence
• Strong communication and relationship-building ability
• Organized and highly responsive in fast-paced environments
• Calm under pressure with strong problem-solving skills
• Self-motivated with excellent accountability and follow-through
• Coachable and open to feedback, training, and development
• Team-oriented while still taking ownership of responsibilities
• Consistently delivers a premium luxury customer experience

Hiring Process

Our hiring process is designed to identify motivated, professional, and growth-oriented individuals who align with our culture and customer experience standards.

1. Application review
2. Predictive / performance-based assessment
3. One-way video interview
4. On-site final interview with leadership
5. Offer, Background & Drug Screen, Onboarding

What We’re Looking For (Non-Negotiable)

• Strong customer service and communication skills
• Professional appearance and attitude
• Excellent organization and time management ability
• Ability to multitask in a fast-paced environment
• Strong accountability and follow-through
• Team-oriented mindset with the ability to work independently
• Valid driver’s license with clean driving record
• Comfortable communicating with customers throughout the repair process
• Willingness to learn, improve, and grow within a luxury dealership environment

Compensation & Opportunity

• Full-time position
• $25.00–$100.00 hourly base pay - Our top performers earn $200,000+
• Performance-based advancement opportunities
• Paid training and ongoing professional development
• Long-term career growth opportunities within a luxury automotive dealership
• Opportunity to work with one of the top Mercedes-Benz dealerships in the region

Employee Benefits

• Work/life balance with schedules designed to get you home earlier
• Medical, dental, vision, life, and disability insurance
• 401(k) plan with aggressive employer match program
• Closed holidays including New Year’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas Eve, and Christmas Day
• Paid time off
• Growth and advancement opportunities
• Employee vehicle purchase plans
• Employee discounts on products and services
• Long-term career stability with a family-owned dealership
• Ongoing training and professional development
• Supportive, team-oriented work environment
• Enjoy Saturday and Sundays off! This role operates Monday–Friday.

About Feldmann Imports Mercedes-Benz

Feldmann Imports Mercedes-Benz has proudly served luxury automotive customers for decades while building a reputation centered around professionalism, customer experience, and long-term relationships.

We are committed to developing motivated professionals who want more than just a job — they want a long-term career inside a premium dealership environment.

Why Join Feldmann Imports Mercedes-Benz

Feldmann Imports Mercedes-Benz has built a strong reputation by combining high standards, professionalism, and a people-first culture.

We believe great customer experiences start with strong teams, clear expectations, and professionals who take pride in their work.

What Sets Us Apart:

• Family-owned dealership with a trusted reputation since 1983
• Luxury brand recognition with premium clientele
• Professional, growth-focused work environment
• Strong employee retention and internal promotion culture
• Leadership team committed to coaching and development
• High standards balanced with support and teamwork
• Long-term career growth opportunities inside a respected dealership organization

Not a Fit If You

• Struggle with organization, urgency, or communication
• Prefer low-accountability environments
• Dislike customer interaction or multitasking
• Require constant supervision to stay productive
• Resist feedback, coaching, or performance expectations
• Cut corners or fail to follow through consistently

Apply Today

If you are organized, customer-focused, professional, and ready to build a long-term career inside a luxury dealership environment, we encourage you to apply today.

Join Feldmann Imports Mercedes-Benz and become part of a team that values professionalism, accountability, growth, and customer experience.