Service Advisor

SUMMARY

Are you a top-performing Service Advisor ready to elevate your career with two of the world’s premier luxury brands?

BMW & Mercedes-Benz of Bowling Green (part of the rapidly growing Mills Auto Group) is seeking experienced, high-energy Automotive Service Advisors to join our elite team. If you are passionate about luxury vehicles, thrive in a fast-paced environment, and pride yourself on delivering a true five-star customer experience, we want to invest in you.

## Why Choose Us?

We don't just offer a job; we offer a long-term career path with the tools and environment you need to maximize your success.

• Brand-New, State-of-the-Art Facilities: We will soon be breaking ground on a cutting-edge facility designed for optimal workflow and an unmatched client experience. Come grow into our future with us!

• Unlimited Earning Potential: A highly competitive pay plan paired with performance-based incentives means your income is directly tied to your drive and success.

• Top-Tier Support & Tools: Work with CDK DMS and a team of highly skilled, master-certified technicians who help you get cars through the lane efficiently and correctly the first time.

  WE OFFER:

• Health, Dental, Medical
• 401K
• Paid Time Off
• Paid training
• Access to the latest diagnostic tools and cutting edge technology
• Supportive team environment

RESPONSIBILITIES:

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend needed maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

REQUIREMENTS:

• Proven record of achieving exceptional Customer Satisfaction
• Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must
• Above average energy level
• A desire for a long term career with a growing organization
• Personal and professional integrity

About the Dealership

Mills Auto Group understands rapid growth in the automotive space. Family-owned and operated for the past 13 years, we are proud to have grown from 1 store to 38. Most of our team of dedicated and motivated leaders have been with us since the beginning, most starting in entry-level roles themselves. We understand the importance of employee growth and promote from within often.

In addition to career development, at Mills Auto Group, you are recognized for your accomplishments. We have quarterly and yearly employee appreciation events. We encourage you to get involved with our community outside of the office as well – whether you choose to participate in the Boys and Girls Club, Wounded Warriors, or Support Future Leaders, there is always an opportunity for our employees to help our community.