Service Advisor

Experienced Service Advisor
Join the Winning Team at St. Louis Chrysler Dodge Jeep Ram

St. Louis Chrysler Dodge Jeep Ram is seeking a skilled and customer-focused Service Advisor to become an integral part of our growing Service Department. We pride ourselves on fostering a team-oriented, high-energy workplace where each employee's contribution is valued and rewarded. Our success is driven by dedicated professionals who deliver top-tier service and strive to create outstanding customer experiences every day.

We're looking for someone who thrives in a fast-paced, professional environment and is committed to excellence in every interaction.

Key Responsibilities: 

• Greet customers promptly and professionally at their vehicle to begin the service experience

• Install protective floor mats and seat covers to ensure vehicle cleanliness and care

• Accurately gather and input customer and vehicle information using Wi-Advisor or dealership software

• Conduct a detailed walk-around inspection with the customer, noting any visible concerns

• Listen attentively to customer concerns and document service needs clearly in the CRM

• Review and recommend scheduled maintenance services based on vehicle history and manufacturer guidelines

• Clearly explain the benefits of the complimentary multi-point inspection and what it includes

• Communicate effectively with technicians to ensure customer concerns are properly diagnosed

• Provide accurate estimates for recommended services and obtain customer approvals

• Maintain regular communication with customers regarding vehicle status, additional findings, or delays

• Handle service follow-ups, including post-service check-ins to ensure satisfaction

• Coordinate with parts department to ensure timely availability of necessary components

• Process repair orders, warranty claims, and payment transactions efficiently and accurately

• Maintain an organized and clean service write-up area

• Uphold dealership standards for customer service, professionalism, and compliance

• Qualifications:

• Valid Driver’s License

• 2+ years of experience in a Service Advisor role

• Strong written and verbal communication skills

• Proven ability to deliver exceptional customer service

• Detail-oriented with strong organizational skills

• What We Offer:

• Comprehensive union benefits package including:

  • Medical, dental, and vision insurance

  • Pension plan

  • Paid vacations and holidays

  • Employee discounts on vehicles, service, and parts

• Paid factory training and ongoing development opportunities

• A positive and supportive workplace culture with a focus on teamwork and professional growth