Automotive Sales, Customer Satisfaction, Customer Support/Service, Delivery Management, Documentation, Inside Sales, Internet Technology, Pricing, Regulatory Compliance, Sales, Telephone Skills
Job Opportunity At Richard Chevrolet
We are a busy, progressive shop with an aggressive pay plan and great benefits! The ideal candidate will flourish in a fast-paced and professional workplace. Great attitude is a must and team spirit is the name of the game.
Richard Chevrolet has been a family owned and operated dealership since 1975. We have been ranked #1 in customer satisfaction in the US several times and winner of Chevrolet's Mark of Excellence Award seven of the past eight years.
Job Requirements
- Schedules service for customers either in person or on the phone to ensure prompt and accurate diagnosis of any problem
- Makes repair recommendations and manages the delivery of repairs by setting and managing customer expectations
- Ensures that required documentation is complete and is in compliance with regulations and standards
- Greets all customers entering the service area with a friendly, professional attitude, answering any questions and/or directing them to the appropriate person or location
- Verifies customer appointments and all relevant customer information (name, VIN, tag number, mileage, etc.)
- Arranges service or repair and sets expectations for cost and completion
- Greets all customers in a warm, sincere, and helpful manner
- 1 year previous experience preferred.
- Confident and professional phone manner
- Strong computer and Internet skills
- Inside sales experience is a plus
- Strong record of positive customer satisfaction results
Benefits
- Clean, professional and fun work environment
- Paid vacation and personal time
- Medical, Dental & Vision Insurance
- 401k Plan
- Health Savings Account
- Discounted gym membership
- General Motors Dealership Employee Pricing
Richard Chevrolet is an equal opportunity employer.