McGovern Chevrolet of Arlington, part of the McGovern Automotive Group - part of a growing automotive dealership group - is hiring an Experienced Service Advisor to join our exceptional team in Arlington, Massachusetts!
Service Advisor Responsibilities:
Document customer’s vehicle concerns and reasons for bringing their vehicle in for service/repair
Obtain accurate parts and labor prices for all customer pay and internal operations using the appropriate parts and labor pricing tools
Verify vehicle warranty and service contract coverage and explain any relevant provisions and exclusions to customers
Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtain proper authorization and approval signatures for all repairs; enter RO into service database
Manage customer complaints or issues with professionalism
Service Advisor Qualifications:
Maintains core knowledge of products and product updates
Possesses excellent verbal and written communication skills
Meets deadlines, prioritizes assignments, and multi-tasks under pressure
Is self-motivated, organized, detail oriented, and success driven
Is team-oriented with a desire to achieve both individual and collective goals
Understands and complies with federal, state and local regulations
Holds valid driver’s license
Able to pass background and drug screenings
If you are interested in building a career at a family owned, innovative, and fast paced organization, please contact us.
McGovern Automotive Group is an Equal Opportunity Employer and is a drug-free workplace.