As a Service Advisor, you’re one of the most important team members at Norm Reeves Toyota Dallas. You’re responsible for creating a super Norm Reeves location service experience for our guests and using your communication skills to build the bridge between guests and technicians.
Your work will ensure our guests leave 100% satisfied with their Norm Reeves location experience. This role is a great way to kick start your career with us!
What You’ll Do:
Greet guests as they arrive in the Service drive
Communicate empathetically with guests about their vehicle
Offer solutions and added services to guests
Prepare detailed repair orders after initial inspection with exact instructions, making special note of primary concern(s) from the guest
Provide timely follow-up progress of each repair order and contact guests with repair changes
Analyze quality control reports and maintain a high Customer Service Index Score
Process monetary transactions
What You’ll Need:
Full time availability. You’ll also need to be at least 18 years old.
A valid driver’s license and acceptable driving record
Creative, positive, team player attitude
Ability to analyze situations and make win-win business decisions
Honesty, empathy, and exceptional communication skills
Leadership skills in team-based and independent settings
Benefits & Employee Perks
Medical, Dental, Vision, and Complimentary Life Insurance