As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.
Here at Miles Crown Automotive we want to make your next new or used car experience one to remember. We strive to provide excellent customer service when contacting us to handle your car repair services. Learn about our service departments, view service specials, schedule service online or email us with questions regarding your car care needs. You will also find a wide selection of parts for your new or used vehicle.
What We Offer
Medical, Dental & Vision Insurance
Life Insurance
Short & Long Term Disability
Flexible Spending Accounts
401K + Match
Paid Vacations
Employee Discounts
Top Pay Plan in Area!
Responsibilities
Greet customers upon entry to the service drive
Communicate with customer to determine the nature of mechanical issues
Obtain accurate customer and vehicle data
Maintain & manage customer's requests regarding all topics concerning their vehicles & warranties
Manage the path of each customer's vehicle throughout the promised time period given
Communicate and update the customer on estimates, approvals & completion of repairs
Establish each customer's payment method & obtain approval of credit, if necessary
Complete closure to the customer at the end of the process
Follow up after customer visit to ensure satisfaction
Handle telephone inquiries regarding work in process & appointments
Analyze quality control report to ensure that work is complete as request to reduce comebacks
Establish & maintain good working relationships with customers to encourage repeat & referral business
Ensure that work areas & customer waiting areas are kept clean
All other duties as assigned
Qualifications
Associate's Degree or equivalent from two-year college or technical school; or six-months to one-year related experience and/or training; or equivalent combination of education/experience
Ability to read, analyze & interpret technical procedures
Ability to write reports, business correspondence & procedure manuals
Effectively present information & respond to questions from managers & customers
Basic mathematical skills & reasoning ability
Customer service, computer & organizational skills
Current, valid driver's license & satisfactory MVR