Service Advisor

Elite Tire Group | Service Advisor

Location: Dover, Ohio

Pay: $25-$30/hr + performance bonuses | Full-time (40+ hrs/week)

Stop discounting. Start leading.

We’re not a race-to-the-bottom shop.

We win on value, execution, and accountability.

This role isn’t for someone who gets shaky when it’s time to present price.

It’s for someone who can run the front counter, protect margin, and earn repeat customers.

If you want to be a ticket writer, keep scrolling.

If you want to be a performance-driven operator, keep reading.

Our Hiring Process (Fast & Clear)

1. Apply + answer initial questions
2. Complete a short assessment
3. Record a 1-way video
4. Interview in person in Dover

We move fast for the right person. No black hole.

What You’ll Do

You’ll own the front-counter experience from first contact to closed ticket.

You’ll:

• Capture customer concerns with precision (no sloppy write-ups)
• Communicate cleanly with technicians so nothing gets lost
• Present estimates with confidence
• Handle objections without instantly discounting
• Keep workflow organized so the shop stays productive
• Drive sales while protecting long-term trust

What We Require

• 2+ years as a Service Advisor / Service Writer
• Automotive repair shop experience (real shop pace, real customers)
• Strong organization and attention to detail
• Clear, confident communication
• Can sell value, not price cuts
• Coachable, but not fragile
• Comfortable in a fast-paced environment
• Long-term career mindset

We’re not hiring green for this role. Experience matters.

What You’ll Earn

• $25-$30/hr (based on experience)
• 1% of total sales
• Tire performance bonuses
• Top performers earn $600–$1,000+ per month in bonuses
• Overtime pay available when needed

Benefits

• PTO: 40 hours (1–2 years) / 80 hours (2+ years)
• 50% employer-paid health + dental
• 50% HSA match
• Promotion-from-within culture

Our Standard (Read this twice)

• 400+ five-star reviews per location
• “If we mess up, we fess up” accountability
• Family-first, performance-driven
• Structured growth and training
• Productivity over excuses

We’re building leaders inside the shop — not ticket writers.

The Perfect Candidate

You’ll thrive here if you:

• Like being measured and improving weekly
• Stay calm when the counter gets busy
• Can hold price with confidence and explain value
• Keep your work tight: notes, estimates, follow-ups, handoffs
• Take pride in clean execution

Do NOT apply if you:

• Discount at the first sign of resistance
• Avoid uncomfortable conversations
• Get overwhelmed when phones ring and bays fill up
• Need constant reminders to stay organized
• Want “chill” over “high standard”

If you want a counter where performance is rewarded and standards are clear, apply now.