Service Advisor Express Lane

Prestige Chrysler Dodge Ram Jeep is seeking an experienced Service Advisor in Express Lane with a working knowledge of our brands, and the desire to succeed in a team based environment. 

We are looking for someone with a sound foundation of professionalism, who is extremely well organized and able to handle a high energy workload, able to remain calm under pressure. 

WE OFFER:

• Industry leading pay based on experience
• Medical & Dental Insurance, HSA Options 
• Employee discounts 
• Paid vacation time 
• Closed Sundays
• Fun and fast paced work environment

REQUIREMENTS:

• Must have 1-3 years Dealership experience with Chrysler Dodge Ram Jeep products  
• Proficiency managing high levels of service agreement related work orders  
• Must be proficient with DealerTrack, Xtime, Google Sheets, Office, etc. 
• Have excellent written and verbal communication skills
• Prioritize Integrity and Customer Satisfaction
• A desire for a long term career with a growing organization
• Personal and professional Honesty
• Have a valid driver’s license

RESPONSIBILITIES:

• Greet customers promptly, in person and on on the phone 
• Obtain customer and vehicle information accurately, every time
• Clearly record all vehicle symptoms as described by the customer accurately, every time
• Prepare a complete and accurate estimate of cost for labor and parts, determine method of payment 
• Establish timelines, setting yourself and the customer up for success
• Monitor the progress of each vehicle throughout the service, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order, and that keys are located before customer is called to come pick up 
• Explain all completed work and charges to customers, make sure all paperwork is clean and in order 

We are looking to add a stable long term person to our team, if you fit the above listed requirements our Prestige Family owned dealership is excited about speaking with you! Please email resume or inquiries to mberryhill@prestigedodge.com - Thank you!