Are you passionate about cars and connecting with people? Randy Wise Automotive Team is looking for a friendly and skilled Service Advisor to join our busy shop in Flint, Michigan! We're a dealership that truly values our customers and our team, fostering a positive atmosphere where everyone feels welcome and supported. As a Service Advisor, you'll be the crucial link between our valued customers and our expert service technicians. You'll have the opportunity to guide customers through their vehicle's maintenance and repair journey, ensuring they understand every step and feel confident in the work being done. Imagine being the first smiling face a customer sees when they bring in their car, and the last one they interact with after their vehicle is running perfectly again. If you love the automotive world, enjoy helping others, and want to be part of a growing, reputable team, wed be thrilled to welcome you aboard!
Salary Range: $50000.00 - $75000.00 per year
Annual Base Salary Based on Experience
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Career Growth Opportunities
Retirement Plan
Responsibilities
Greet customers warmly as they arrive at the service center and understand their vehicle concerns.
Listen actively to customer needs and translate them into actionable repair orders for the technicians.
Clearly explain recommended services, repairs, and associated costs to customers.
Schedule service appointments efficiently, ensuring optimal use of technician time.
Maintain open communication with customers regarding the status of their vehicle repairs.
Process service orders accurately and ensure timely billing and payment collection.
Build rapport and foster loyalty with customers through exceptional service experiences.
Proven experience as a Service Advisor in an automotive setting.
Exceptional customer service and interpersonal skills.
Strong organizational and multitasking abilities.
Familiarity with automotive diagnostics and repair processes.
Proficiency with dealership management systems (DMS) and standard office software.
A valid driver's license.