Administrative Skills, Automotive Repair and Maintenance, Billing, Calendar Management, Communication Skills, Computer Systems, Customer Relations, Customer Satisfaction, Customer Support/Service, Data Entry, Documentation, Identify Issues, Maintenance Services, Operational Support, Record Keeping, Resolve Customer Issues, Telephone Skills, Time Management
Job Description
Job Description
The Service Advisor / Front Office role is essential in managing customer interactions and ensuring the smooth operation of the front office in a fast-paced automotive environment. This position involves communicating effectively with customers, handling service inquiries, and supporting service department operations with accurate data entry and documentation.
Responsibilities
- Answer phones and manage customer inquiries promptly
- Write up vehicles and prepare accurate service quotes
- Schedule appointments and maintain service records
- Enter customer and vehicle data into computer systems
- Provide excellent customer service and resolve issues efficiently
- Prepare invoices and support front office communication
Preferred Qualifications
- Entry-level experience in customer service
Company Description
Locally owned and operated for 20 years. Customer satisfaction and quality work is top priority. If you’re looking for a local auto repair shop you can trust, consider The Gear Guy. Since 2005, we’ve been providing our friends and neighbors in Spring Branch, Bulverde, TX, Boerne, TX, and the entire US area with dependable, trustworthy auto repairs. Whether your vehicle needs Auto Repair service or Alignment Service, our service technicians are skilled at diagnosing and pinpointing solutions to problems, which can save you valuable time and money.
Company Description
Locally owned and operated for 20 years. Customer satisfaction and quality work is top priority. If you’re looking for a local auto repair shop you can trust, consider The Gear Guy. Since 2005, we’ve been providing our friends and neighbors in Spring Branch, Bulverde, TX, Boerne, TX, and the entire US area with dependable, trustworthy auto repairs. Whether your vehicle needs Auto Repair service or Alignment Service, our service technicians are skilled at diagnosing and pinpointing solutions to problems, which can save you valuable time and money.