$60,000–$150,000 Per Year
Automotive Repair and Maintenance, Business Practices, CDL Driver's License, Community Relations, Customer Relations, Customer Satisfaction, Customer Service Evaluation, Customer Support/Service, Documentation Standards, Driver's License, English Language, Genetics, High School Diploma, Insurance, Maintenance Services, Multitasking, Needs Assessment, Pricing, Profit & Loss, Promotional Programs, Quality Control, Quality Management, Retail, Revenue Growth, Standard Operating Procedures (SOP), Standards Development, State Laws and Regulations, Time Management, Writing Skills
General Motors Service Writer
We are looking for an experienced General Motors Service Writer to join our team! The right candidate will have General Motors automotive service advisor experience and a valid driver's license. The day-to-day duties of this role include meeting with customers and determining their needs, providing excellent customer service, and overseeing quality control.
$60,000-150,000/year
401K
Health, Dental Vision
Supplemental Insurance
FSA
Sick time accrues immediately
Paid vacation after a year
Employee Pricing on vehicles and services
Discount on parts
Opportunity for growth
Responsibilities
- Meet with customers and determine their needs for repair and/or service of their vehicle issues
- Increase customer satisfaction by building customer relations
- Maintain the company's standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations
- Monitor the progress of each vehicle throughout the day, and update customers frequently
- Increase profitability by maximizing sales & executing retail promotions
- Oversee technicians working on customers' vehicles, including their time management/efficiency, parts ordering, job completion times
- Oversee and participate in quality control
- Participate in the development and documentation of standard operating procedures as appropriate
Qualifications
- High school diploma or equivalent
- Valid commercial driver's license & clean driving record
- Accredited training in service advisor skills, customer satisfaction, and quality control
- Automotive service advisor experience
- Ability to read, write and speak English fluently
- Ability to concentrate and accomplish tasks despite interruptions
- Multitasking skills
- Proficient use of computers/business machines
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Application deadline is 7/31/2025.