Job Title: Service Advisor – Tire & Auto Shop Location: Hayward, CA Job Type: Full-Time Pay: DOE (Hourly) + Commission & Bonus Potential
Are you a natural people person who thrives on closing deals and delivering exceptional customer service?
We’re looking for a high-energy, customer-focused Service Advisor to join our team. The ideal candidate excels in sales and relationship-building, thrives in a fast-paced environment, and creates an exceptional customer experience at every touchpoint.
If you’re passionate about helping people, have strong sales integrity, and bring a positive, energetic attitude — we want to meet you!
Job Summary The Service Advisor is the key link between customers and the service department. Responsibilities include delivering outstanding service, accurately documenting concerns, recommending appropriate repairs, and ensuring smooth communication between customers and technicians. This role is essential in providing a professional, trustworthy experience in a tire and automotive service environment.
Key Responsibilities
Greet customers warmly and document vehicle concerns accurately
Prepare service estimates and explain recommended repairs clearly
Promote tires, service packages, and special offers
Communicate effectively with technicians for timely, accurate service
Obtain customer authorization for repairs and service changes
Keep customers informed throughout the repair process
Coordinate vehicle pickup/drop-off and transportation
Handle invoices, payments, warranties, and service documentation
Maintain a clean, professional service area
Resolve or escalate customer concerns promptly
Core Skills & Competencies (MUST HAVE):
Sales Ability: Proven record of upselling and cross-selling based on customer needs
Automotive Knowledge: Basic knowledge of tires and automotive systems
Customer Service: Attentive listening, empathy, and professionalism
Communication: Clear, persuasive verbal and written skills
Negotiation & Closing: Convert inquiries into completed sales ethically
Time Management: Manage multiple customers and service quotes efficiently
Attention to Detail: Accurate documentation and billing
Problem-Solving: Creative solutions for customer objections
Bilingualin English and Spanish is a strong plus
Preferred Qualifications
Tech Savvy: Comfortable with CRM, POS, scheduling tools, and MS Office
Experience in an automotive shop/dealership/service center, or auto parts store
1+ years of customer service or service advisor experience (tire/auto industry ideal)
High school diploma or GED (post-secondary in automotive or business preferred)
Personal Attributes
Positive energy and professional appearance
Integrity and transparency in all sales interactions
Calm and resilient under pressure
Team player who collaborates with technicians and advisors
Work Environment & Schedule
Fast-paced tire and auto repair shop
Indoor front-desk role with occasional trips to shop or parking lot
Weekends or extended hours may be required
What We Offer
High Earning Potential: Competitive hourly pay + commission and bonuses
Paid time off
Health, dental, and vision insurance
Employee discounts on tires and services
Career growth path to Service or Store Manager
ASE certification training available
Numbers & Facts
Location
Hayward, CA
Job Type
Full-time
Skills
ASEunmatched
Automotive Industryunmatched
Automotive Repair and Maintenanceunmatched
Billingunmatched
Billing Recordsunmatched
Communication Skillsunmatched
Cross-Sellingunmatched
Customer Escalationsunmatched
Customer Experienceunmatched
Customer Relationsunmatched
Customer Relationship Management (CRM)unmatched
Customer Support/Serviceunmatched
Detail Orientedunmatched
Documentationunmatched
English Languageunmatched
High School Diplomaunmatched
Interpersonal Skillsunmatched
Maintenance Servicesunmatched
Microsoft Officeunmatched
Negotiation Skillsunmatched
Parts Salesunmatched
Persuasion Skillsunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Professional Servicesunmatched
Retail Managementunmatched
Salesunmatched
Sales Closing Skillsunmatched
Service Deliveryunmatched
Spanish Languageunmatched
Special Offersunmatched
Team Playerunmatched
Time Managementunmatched
Tire Repairunmatched
Up-Sellingunmatched
Writing Skillsunmatched
🎯
Be found by employers
5,500+ employers search our resume database daily. Add yours to get found by recruiters looking for candidates like you.
Level up your application
Professional resume templates
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.