Calendar Management, Customer Relations, Customer Satisfaction, Customer Support/Service, Interpersonal Skills, Maintenance Services, Sales, Up-Selling
Service Advisor – Automotive
We need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for us and find out more now.
Job Responsibilities
- Greet service department customers promptly and courteously—attitude is everything!
- Listen to customers and clearly translate repair needs to techs
- Upsell additional services using low pressure, high integrity methods
- Provide accurate repair/maintenance estimates
- Adhere to policies on vehicle care and operation
- Follow up on each repair and keep customers informed of progress
- Sell and manage extended warranties
- Inspect repair quality and ensure all work is complete
- Notify customers when vehicles are ready for pick up
- Review and explain repairs and associated costs with customers
- Handle minor customer concerns and complaints
- Keep Service Manager informed of all problems and potential problems
- Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
Benefits
- Health
- Dental
- Vision
- 401K Plan
- Long Term Disability
- Short Term Disability
- Paid Vacations
- Life Insurance
- Direct Deposit
- Employee Discounts
About Us
At Greg LeBlanc Toyota, we are always looking for great talent. Whether it is Sales Professionals, Technicians, or people that are just good with numbers, we are always on the lookout for the best and brightest to come aboard to help us out. Just take a moment to fill out our employment application and you could be on your way to a great new career path.