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Client Services Jobs in Houston, TX

Service Advisor

Meineke - 3002

Houston, TX

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JOB DETAILS
SKILLS
Automotive Industry, Automotive Repair and Maintenance, Card Processing, Communication Skills, Credit Matching, Customer Experience, Customer Relations, Customer Satisfaction, Document Management, Driver's License, Establish Priorities, Health Insurance, High School Diploma, Industry/Trade Analysis, Organizational Skills, Profit & Loss Management, Resolve Customer Issues, Sales, Team Player, Training Program, Training/Teaching, Transaction Processing/Management, Vehicle Fleets, Writing Skills
LOCATION
Houston, TX
POSTED
30+ days ago
Benefits:
  • 401(k) matching
  • Bonus based on performance
  • Free uniforms
  • Health insurance
  • Training & development

Benefits/Perks
  • Competitive Compensation 
  • Career Advancement 
  • Training and Development
  • Comprehensive Benefits Package 
  • Employee Discounts 
  • Locally-Owned
  • Cutting-Edge Tools and Equipment: 

Job Summary
We are looking for a Service Advisor to join our team. The ideal candidate will have excellent communication and customer relationship skills, strong service writer capabilities, and previous management experience. 


Every day is different in our busy automotive service center! You will be responsible for a variety of tasks, including overseeing service advisors, addressing customer inquiries, and managing required documentation.
 
Responsibilities 
  • Ensure a high level of customer satisfaction while maintaining profitability
  • Convert every Digital Vehicle Inspection (DVI) into a clear, prioritized estimate for the client
  • Maintain a personal Close Ratio of at least 25%
  • Lobby Management & Customer Experience coordinator
  • Actively sell high-margin fluid services (Coolant, Brake, Transmission) and Filter packages (Cabin/Air) identified by technicians.
  • Accurately process all transactions, ensuring credit card signatures match and cash drawers balance daily
  • Handle national fleet paperwork and authorizations (e.g., Hertz, SilverRock, ARI) immediately upon vehicle arrival.
 Qualifications
  • High school diploma or GED required 
  • Valid state-issued driver’s license and clean driving record are required
  • Successful completion of a background screening
  • At least 1 year of experience in sales
Why Meineke?
  • Meineke values personal and professional growth. 
  • Benefit from ongoing training and development programs to enhance your automotive knowledge and stay up-to-date with the latest industry trends and advancements.
  • Join a team of driven and talented individuals who share your passion for high-quality repair work. Experience a supportive and collaborative work environment that encourages growth and camaraderie.
  • With locally-owned Meineke shops, experience a sense of community and connection with your customers and fellow team members.

About the Company

M

Meineke - 3002

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