Service Advisor

Tom Wood Lexus,located in Indianapolis, Indianais looking for a full-time, top-performing individual to join our team as an Experienced Service Advisor! The ideal candidate is someone who possesses exceptional interpersonal skills, a strong technical aptitude, and a passion for delivering outstanding customer service. They should have a deep understanding of automotive systems and maintenance procedures, allowing them to effectively communicate with both customers and technicians. 

Responsibilities: 

• Meet or exceed dealership objectives and goals for the service department.   

• Advise customers about necessary services for routine maintenance.   

• Fill out paperwork with correct customer information, as well as details about the maintenance including costs and methods of payment.   

• Schedule appointments and notify customers about any changes in appointment times, as well as getting approval for different maintenance that might be needed.   

• Work with the customer to find out what the problems are, performing road tests and other types of inspections if necessary.   

• Make sure each vehicle is paid in full before releasing vehicle.   

• Notify dispatcher of incoming work and review repair orders to ensure work is completed and authorization is noted.   

• Ensure that vehicles are parked in assigned areas. Makes sure they are locked, and all keys are marked and put away correctly.   

• Handle telephone inquiries regarding appointments and work in process, as well as complaints. Informs the service manager of any potential problem or upset guest.   

Qualifications: 

• Previous service advisor experience in a luxury dealership preferred 

• Excellent communication and customer service skills   

• Must be professional at all times and be calm under pressure   

• Good organization and computer skills   

• Valid driver license with a clean driving history required 

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Why Work Here?