Service Advisor (John Deere Construction Equipment)

FIVE STAR EQUIPMENT (Construction & Forestry Equipment Industry) has a fantastic career opportunity for a SERVICE ADVISOR in our beautiful state-of-the-art Syracuse, NY location.

Service Advisor

Syracuse, NY

Construction & Forestry Equipment Industry

Salary: $45,000 - $65,000 (Based on Experience, Technical Knowledge & Skill Level)

Job Type: Full-Time | Monday - Friday

Enjoy a Fantastic Work-Life Balance

Join the Team That Keeps Our Customers Moving

Why Five Star Equipment?

At Five Star Equipment, we support the industries that build America. As a premier John Deere Construction & Forestry Equipment Dealer, we are committed to providing exceptional customer support, industry-leading equipment solutions, and rewarding career opportunities.

What We Offer

Competitive Salary

7 Paid Holidays + Generous Paid Time Off

Comprehensive Medical, Dental & Vision Benefits

401(k) with Company Match

Paid Training & Career Development

Employee Rewards & Recognition Programs

State-of-the-Art Facility

Career Advancement Opportunities

Outstanding Work-Life Balance

What You'll Do

As a Service Advisor, you'll serve as the communication hub between customers, technicians, and management.

Customer Service Excellence

• Serve as the primary contact for customers regarding equipment service and repairs.
• Build strong customer relationships through responsive communication and problem resolution.
• Provide updates on repair status, timelines, and unexpected findings.

Service Operations

• Accurately document customer concerns and repair requests.
• Open, maintain, and close repair orders in a timely and accurate manner.
• Collect purchase orders, warranty information, and customer payment details.
• Ensure all service documentation is complete and properly processed.

Shop Coordination

• Work closely with the Service Manager and technicians to prioritize workflow.
• Coordinate shop schedules and monitor repair progress.
• Ensure repairs are completed on time and according to customer expectations.
• Communicate delays and recommend additional repair needs when identified.

Administrative & Technical Support

• Manage a high volume of customer calls and service inquiries.
• Maintain accurate records and customer information.
• Utilize dealership software systems and Microsoft Office applications effectively.
• Support operational efficiency through attention to detail and process compliance.

3-5 years of heavy equipment industry experience

Previous experience as a:

• Heavy Equipment Technician
• Diesel Mechanic
• Construction Equipment Mechanic
• Field Service Technician
• Shop Technician

Strong understanding of equipment parts and repair processes

Experience troubleshooting and diagnosing heavy equipment issues

Technical Knowledge

The ideal candidate will possess working knowledge of:

• Hydraulic Systems
• Electrical Systems
• Diesel Engines
• Equipment Diagnostics
• Electrical Schematics
• Construction Equipment Applications
• Preventative Maintenance Programs

Experience with equipment manufacturers such as:

• John Deere
• Caterpillar
• Komatsu
• Case CE
• Similar Heavy Equipment Brands

About Five Star Equipment

Five Star Equipment is Northern Pennsylvania and New York State's John Deere Construction & Forestry Equipment Dealer, proudly serving 57 counties through seven locations:

Dunmore, PA Williamsport, PA Waterford, PA Kirkwood, NY Rochester, NY Syracuse, NY Orchard Park, NY

As one of North America's leading construction equipment dealerships, we provide:

• New & Used Equipment Sales
• Equipment Rentals
• Full-Service Repair Facilities
• Extensive Parts Inventory
• Industry-Leading Customer Support

Our success is built on the strength of our people, and we're looking for talented professionals who want to grow their careers with us.

Ready to Build Your Future?

If you have the technical expertise, customer focus, and drive to succeed in a fast-paced service environment, we invite you to apply today and become part of the Five Star Equipment team.

Five Star Equipment

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