Automotive Repair and Maintenance, Billing, Calendar Management, Claims Management, Communication Skills, Computer Skills, Contact Management, Continuous Improvement, Customer Support/Service, Insurance, Maintenance Services, Order Management, Parts Sales, Problem Solving Skills, Repair Orders, Retail Management, Sales, Store Closing, Store Opening, Team Player, Telephone Skills, Time Management, Writing Skills
10 Bay busy automotive repair shop is seeking a dynamic service advisor!
Job responsibilities as follows
Customer Service
- Answer phones, document customers concern, and schedule customer appointments
- Communicate findings to customer, informing them of any work required and the benefits of the work
- Maintain contact with the customer to keep informed on vehicle status
- Complete invoices for all customers and process payments for repairs completed
- Open and close the shop and front office. Maintain cleanliness in the office
Repair Order Management
- Obtain a clear and concise explanation from the technicians on all work performed and inspection findings, ensuring all customer concerns are addressed
- Assist technicians with any estimates for customer work to be performed
- Assist technicians with sourcing and ordering parts to ensure that parts arrive timely to fulfill promised
Parts/Warranty/Insurance Management
- Track and return unused parts and warranty parts
- Manage insurance claims
Requirements:
- At least one year’s service advisor experience in a multi-bay independent shop
- Teamwork oriented
- Mindset for continuous improvement and problem solving
Preferred:
- Familiarity with shop management software such as Tekmetric
- Familiarity with multiple car models and makes
Benefits:
- 401K
- Bonus and profit sharing through Employee Ownership
- Paid holiday and vacation
- Company sponsored health insurance
- Mon To Fri schedule
- 7 paid Holidays
You should be proficient in:
- Customer Service
- Automotive Repair
- Service Advisor/Writer
- Equipment/Parts Counter Sales
- Scheduling Experience
- Basic Computer Skills
Machines & technologies you'll use: