Calendar Management, Communication Skills, Customer Experience, Customer Relations, Customer Satisfaction, Customer Support/Service, Detail Oriented, Interpersonal Skills, Maintenance Services, Multitasking, Presentation/Verbal Skills, Problem Solving Skills, Profit & Loss, Sales, Set Goals, Time Management, Writing Skills
Job Type
Full-time
Description
If you are a natural people-pleaser and a good listener who also happens to love the great outdoors, then we have the perfect job for you. We are looking for an experienced Service Advisor to join our fast-paced environment at Johnson RV. It's more than a Service Advisor, we need an outstanding communicator with a natural positive attitude. A person that has a strong work ethic and values taking ownership of the customer experience. The successful candidate will feel comfortable and confident in greeting customers as they are scheduling appointments and acting as a liaison between customers and service technicians. Must be sales-minded, as it is part of the role. This position will handle a volume of work flow and must be good at multitasking and shifting priorities as business needs dictate.
Responsibilities
- Attitude is everything - greet service department customers promptly and courteously
- Listen to each customer and clearly articulate needs to technician
- Provide accurate estimates of repairs / maintenance costs
- Follow up on repair status to efficiently inform customers
- Work with manufacturer and file claims in timely manner
- Notify customers when RV / trailer is ready for pick up
- Review and explain repairs and associated costs with customers
- Handle minor customer concerns and complaints
- Keep Service Manager informed of all problems or potential problems
- Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
Requirements- High school diploma or equivalent required
- Prior service advisor experience is a plus
- Prior warranty claims submission is a plus
- Dispatching, customer service experience a plus
- Proven ability to achieve profitability and growth
- Ability to set and meet goals
- Meticulous attention to detail
- High degree of problem-solving skill
- Thrives in a team environment
- Well-developed interpersonal skills. Ability to get along with diverse personalities. Tactful, mature.
- Ability to be decisive and able to recognize and support the organization's preferences and priorities.
- Strong communication skills, written and verbal.
- Results oriented with the ability to balance other business considerations.
- Self-motivated