Service Advisor

McGovern Subaru, part of the McGovern Automotive Group - part of a growing automotive dealership group - is hiring an Experienced Service Advisor to join our exceptional team in Newington, New Hampshire.

Service Advisor Responsibilities:

• Document customer’s vehicle concerns and reasons for bringing their vehicle in for service/repair
• Obtain accurate parts and labor prices for all customer pay and internal operations using the appropriate parts and labor pricing tools
• Verify vehicle warranty and service contract coverage and explain any relevant provisions and exclusions to customers
• Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtain proper authorization and approval signatures for all repairs; enter RO into service database
• Manage customer complaints or issues with professionalism

Service Advisor Qualifications:

• Maintains core knowledge of products and product updates
• Possesses excellent verbal and written communication skills
• Meets deadlines, prioritizes assignments, and multi-tasks under pressure
• Is self-motivated, organized, detail oriented, and success driven
• Is team-oriented with a desire to achieve both individual and collective goals
• Understands and complies with federal, state and local regulations
• Holds valid driver’s license
• Able to pass background and drug screenings

If you are interested in building a career at a family owned, innovative, and fast paced organization, please contact us.

McGovern Automotive Group is an Equal Opportunity Employer and is a drug-free workplace.