Service Advisor

Benefits401(k)Bonus based on performanceCompetitive salaryDental insuranceEmployee discountsFlexible scheduleHealth insuranceOpportunity for advancementPaid time offWhy Work With UsWe are a locally owned Tuffy Tire & Auto Service Center built on honest service, strong customer relationships, and a team-first culture. Our Service Advisors play a key role in creating trust with customers while helping the shop operate efficiently and profitably.If you enjoy working with people, solving problems, and being part of a fast-paced environment where your effort directly impacts your earnings, this is the role for you. We are honored to be named Tuffy Multi Dealer of the Year and our Northville location earned the Pinnacle Award for being a Top Performing Shop!!What We OfferCompetitive base pay + performance bonusesPaid holidays & PTOClosed SundaysFlexible scheduling with rotating weekday offHealth, dental & vision insurance401(k) retirement planPaid training & advancement opportunitiesEmployee discountsSupportive, team-oriented workplaceWhat You'll DoGreet customers and build lasting relationshipsListen to customer concerns and translate them into repair needsPresent inspections and service recommendations clearly and honestlyPrepare estimates and communicate timelinesCoordinate workflow between technicians and customersDeliver completed invoices and explain services performedHelp maintain a clean, organized, professional front counterWhat We're Looking ForAutomotive service advising or customer service experience preferredStrong communication and sales skillsOrganized and able to multitask in a fast-paced shopPositive attitude and team mindsetValid driver's licenseScheduleFull-time, 4- 5-day work weekShop hours: Monday–Friday 8am - 6pm and Saturday 8am - 4pmEmployees receive one rotating weekday off plus SundayTypical schedule averages 40–45 hours per weekClosed every Sunday for work-life balanceWhy This Role MattersYou are the bridge between our technicians and customers. Your ability to build trust keeps customers coming back and drives the success of the entire shop.Apply today and grow your career with a team that values people as much as performance.#J-18808-Ljbffr