Automotive Industry, Automotive Repair and Maintenance, Billing, Communication Skills, Compensation and Benefits, Computer Skills, Consulting, Customer Satisfaction, Health Insurance, High School Diploma, Identify Issues
LOCATION
Phoenix, AZ
POSTED
5 days ago
Service Advisor - Sanderson Lincoln
At Sanderson Lincoln, our Service Advisors are the trusted ambassadors of the Lincoln brand, delivering a refined and personalized ownership experience. Advisors welcome guests, listen attentively to their needs, and guide them seamlessly through the service process while ensuring every interaction reflects the luxury, care, and professionalism our clients expect. Service Advisors also assist with insurance verification and provide clear communication throughout the repair experience.
By joining Sanderson Lincoln, you become part of a brand that honors craftsmanship, innovation, and timeless elegance-while remaining deeply invested in the future of mobility and guest care. Join the Lincoln family, where we value service to one another and to the world as much as we value service to our guests. Service Advisor Compensation & Benefits
Competitive compensation
Comprehensive health insurance
Paid Time Off (PTO) & sick leave
401(k) retirement plan
Key Responsibilities
Greet and assist guests promptly with professionalism and warmth
Obtain accurate customer and vehicle information
Clearly document vehicle concerns as described by the guest
Recommend maintenance based on vehicle age, mileage, and service history
Prepare detailed and accurate estimates for parts and labor
Establish realistic timelines and follow-up expectations
Monitor vehicle progress throughout the day and proactively update guests
Ensure final invoices accurately reflect all completed work
Review completed repairs and charges clearly and confidently with guests
Qualifications & Requirements
Previous experience at a Ford or Lincoln dealership preferred
Strong diagnostic and problem-identification skills
Solid knowledge of automotive systems and service processes
Proven history of delivering exceptional customer satisfaction
Prior experience as a Service Advisor, Assistant Lane Manager, or Service Consultant
High-energy, guest-focused personality
Desire for a long-term career with a growing luxury organization
Demonstrated personal and professional integrity
Strong computer skills and willingness to learn new technologies
Ability to adapt to evolving vehicle technologies and service procedures
Minimum of one year of experience in a service department
Ability to remain on feet for extended periods
Ability to thrive in a fast-paced, premium service environment
Positive, professional, and friendly demeanor
High school diploma or equivalent
Equal Opportunity Employer
Sanderson Lincoln is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any