Location:Surprise, AZ Company: Interstate Energy Systems
Position Overview
Interstate Energy Systems is seeking a Service Advisor with power generation experience to join our team in Surprise, AZ. This role serves as the primary liaison between customers, technicians, and internal teams, coordinating service work for diesel-powered generators and related equipment. The ideal candidate brings hands-on knowledge of diesel engines and generator systems, strong customer communication skills, and experience supporting service operations in a fast-paced environment.
Key Responsibilities
Serve as the main point of contact for customers requiring generator and power generation service, including preventative maintenance, diagnostics, and repairs
Open, manage, and close repair orders; develop and present estimates and obtain customer approvals
Schedule and coordinate work for field and shop technicians supporting diesel generators and related systems
Communicate job status updates, timelines, and findings clearly and professionally to customers
Collaborate closely with technicians, parts personnel, and service leadership to ensure efficient service execution
Review technician findings and documentation to ensure accuracy prior to billing
Support warranty, service agreement, and contract-related processes when applicable
Maintain accurate service records and documentation in company systems
Promote a high level of customer satisfaction through clear communication and follow-through
Required Qualifications
Previous experience as a Service Advisor, Service Coordinator, or similar role in a diesel, engine, or power generation service environment
Generator experience required, including familiarity with diesel-powered generators
Strong working knowledge of diesel engines (highly preferred)
Ability to interpret technician findings and translate them into clear customer-facing explanations
Strong organizational skills with the ability to manage multiple work orders and priorities
Proficiency with service management or ERP systems (experience with diesel service software is a plus)
Excellent communication and customer service skills
Preferred Experience
Prior experience supporting power generation service operations
Background working with diesel generators, engine-driven equipment, or industrial power systems
Experience coordinating field service technicians
Familiarity with preventative maintenance programs and service contracts
Benefits
Competitive wages be paid your worth
Tuition assistance for ongoing education and career growth
Medical, dental, and vision coverage starting the first of the month following hire
PTO accrual starting day one
6 paid holidays plus 2 floating holidays
401(k) with company match
Company-paid short-term and long-term disability
Company-paid life insurance
Healthiest You virtual healthcare
Pet insurance
Employee discounts on products and services
Employee Assistance Program (EAP) free 24/7 access
Paid health and wellness screening
Interstate Companies, Inc. is an Equal Opportunity Employer. We are committed to building a diverse and inclusive workplace and encouraging qualified candidates of all backgrounds to apply.
This job description is not intended to be all-inclusive. Responsibilities may evolve with business needs.