Service Advisor

AL Packer Ford Royal Palm Beach – Royal Palm Beach, FL

AL Packer Ford Royal Palm Beach is growing and looking to add an experienced Service Advisor to join our high-performing service team. Service Advisor responsibilities include greeting customers, listening to their needs, and scheduling appointments.

Our dealership offers a steady flow of work, modern equipment, and a team-focused environment where talented employees can thrive and grow their careers.

What You'll Do

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Qualifications

• Previous experience at a Ford dealership is a plus
• CDK experience
• Import service experience
• Ability to identify the problem quickly
• Knowledge of automobiles
• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant
• Very energetic personality 
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs
• Ability to learn new technology and repair and service procedures and specifications
• Minimum of 1 year in service department
• Ability to lift 50 pounds and work on your feet for extended periods of time
• Ability to work in a fast-paced environment
• Basic computer skills
• Positive, friendly attitude 
• High school diploma or equivalent

Why Join AL Packer Ford Royal Palm Beach?

• Competitive compensation
• Career advancement opportunities
• Medical, dental, and vision insurance
• Paid time off and holidays
• 401(k) with company match
• Employee discounts
• State-of-the-art equipment and facilities
• Supportive team environment with long-term career growth opportunities

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.