The Service Advisor manages customer relationships by effectively communicating repair statuses, promoting sales, and resolving issues.
Essential duties include reviewing vehicle history, conducting walk-arounds, obtaining work approvals, providing estimates, scheduling repairs, and updating customers throughout the process.
They ensure accurate documentation, order parts, and maintain a clean, organized workspace.
The role requires honesty, professionalism, good communication, attention to detail, and teamwork.
Qualifications include a high school diploma or GED and at least one year of related or sales experience.
Work is primarily in a controlled office environment, utilizing computers and basic office equipment.