Position Overview: The Service Advisor serves as the primary customer-facing representative, acting as the liaison between customers and technicians. This role is responsible for accurately documenting vehicle concerns, generating repair orders, coordinating service activities, and ensuring a seamless, high-quality customer experience throughout the service process.
Key Responsibilities:
- Greet customers promptly and courteously upon arrival.
- Interview customers to accurately document vehicle symptoms, service requests, and prior service history.
- Prepare clear, professional repair orders and authorize work per company protocols.
- Collaborate with certified technicians to triage, prioritize, and clarify diagnostic findings and repair recommendations.
- Maintain proactive, transparent communication with customers regarding status, findings, estimates, and completion timelines.
- Achieve and exceed service performance targets established by management (e.g., revenue, retention, cycle time, customer satisfaction).
- Deliver exceptional customer service and uphold company standards for professionalism and integrity.
Qualifications:
- Prior experience in automotive service, service sales, or a related customer-facing role preferred.
- Proficient in English with strong verbal communication and interpersonal skills.
- Professional appearance and demeanor; comfortable engaging with the public.
- Valid driver’s license, clean driving record.
- Ability to successfully pass background check and drug screening.
Physical Requirements:
- Regularly required to stand, use hands, reach, talk, and hear.
- Frequently required to walk, climb, balance, stoop, kneel, crouch, or crawl.
- Ability to lift/move up to 10 lbs regularly, frequently lift/move up to 50 lbs, and occasionally lift/move up to 100 lbs.
- Visual acuity sufficient for close work and depth perception.
- Reasonable accommodations will be provided as needed to enable qualified individuals with disabilities to perform essential functions.