We are looking for a Service Advisor to join our team. The ideal candidate will have excellent communication and customer relationship skills, strong service writer capabilities, organizational skills. We deliver on average 40 deals each month.
Every day is different in our service center! You will be responsible for a variety of tasks, including addressing customer inquiries, taking test drives, scheduling appointments, and managing required documentation.
Benefits- Monday-Friday 9-6pm Saturdays- optional
Responsibilities
Work along side our two technicians to ensure a high level of employee morale and customer satisfaction while maintaining profitability
Ensure repairs and maintenance tasks are completed in a timely manner
Mentor employees on best practices for improving sales and customer service techniques
Oversee day-to-day operations of the service department
Manage the flow of service department paperwork, including manuals, invoices, repair orders, and maintenance records
Work Environment -Own office space -Two bay garage at dealership
Qualifications
High school diploma or GED required bachelor’s degree preferred
Valid state-issued driver’s license and clean driving record are required
Two years of experience as an automotive service writer or service Coordinator is preferred
Deep understanding of automotive technology, automotive service technician job duties, and automotive repair services is preferred
About Us:
Tower Auto Sales is a Family run dealership. We have been serving the Schenectady, NY community for over 35 years, providing exceptional service. Our customers love us for our integrity and commitment to their satisfaction, while our employees appreciate a supportive work environment that fosters growth and teamwork. We are continuing to grow so teamwork means so much to us. We look forward to meeting you!
Numbers & Facts
Location
Schenectady, NY
Skills
Automotive Repair and Maintenanceunmatched
Automotive Technologyunmatched
Best Practicesunmatched
Billingunmatched
Calendar Managementunmatched
Communication Skillsunmatched
Customer Relationsunmatched
Customer Satisfactionunmatched
Customer Support/Serviceunmatched
Document Managementunmatched
Driver's Licenseunmatched
High School Diplomaunmatched
Maintenance Servicesunmatched
Mentoringunmatched
Organizational Skillsunmatched
Profit & Loss Managementunmatched
Record Keepingunmatched
Repair Ordersunmatched
Resolve Customer Issuesunmatched
Salesunmatched
Team Playerunmatched
Test Plan/Scheduleunmatched
Time Managementunmatched
Writing Skillsunmatched
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