Service Advisor

Service Advisor

As a Service Advisor at Certified Benz & Beemer, you will own our customer's experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others and can make over $100,000 per year.

Are you looking for a challenging and rewarding opportunity? Certified Benz & Beemer ("CBB") is a family-owned luxury pre-owned dealership celebrating its 20th year as Arizona's premier luxury pre-owned automobile dealer.

Certified Benz & Beemer has a generous pay plan, 401k retirement plan, flexible work schedule, and a beautiful state-of-the-art facility.

CBB is very proud to have received over 20,000 positive reviews and regularly names the No.1 Independent Dealer of Arizona since 2012 by DealerRater.com for superior customer satisfaction.

Pay Range: Earn up to $100K / Year or more!

What We Offer

• Health & Dental Insurance Benefits
• 401K Employee Benefit Plan
• Paid Vacation
• Family-owned dealership of 20 years
• Flexible work scheduling
• Bonuses
• Opportunity for career growth and progression

Service Advisor Responsibilities

• Oversee flow of the drive lane. Ensure that customers receive prompt, courteous, and effective service.
• Maintain consistent communication with customers
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

Service Advisor Qualifications

• At least three (3) years experience as a Service Advisor required for the position
• Organized and friendly personality
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance.
• Clean driving record

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.