Service Advisor

Job Description

The Service Salesperson helps customers with the maintenance and repair of their vehicle. He/she writes repair orders in accordance with the Bureau of Automotive Regulations and Manufacture guidelines and follows up with customers with progress reports, informing customers of needed repairs and presenting the value of preventative maintenance. When service is complete, the Service Salesperson provides the customer with a complete explanation of charges and work performed as well as the future needs of the vehicle.

The ideal candidate has some sales or customer service experience, a valid driver's license, and good computer skills. Candidates must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world class customer service.

Responsibilities

• Clearly communicates customer needs to the technical staff
• Presents needed repairs and value of doing so
• Maintains a high level of customer satisfaction
• Follows Bureau of Automotive Repair Regulations
• Follows Manufacture guidelines and warranty rules
• Maintains up to date knowledge of all products and warranty coverages
• Performs other duties as assigned

Qualifications

• Sales or customer service experience
• Must be computer literate
• Available to work Monday through Saturday
• Dedicated to excellence
• Excellent communication skills, verbal and written
• Valid driver's license

Company Description

The Groppetti Automotive Family was established in 1994 and our vision was to develop a family of dealerships that established and maintained the values and philosophies that insured "customer loyalty". For over 20 years, we have provided the highest level of service to the residents of Tulare and Kings Counties, which has allowed us to be the leading automotive retailer in the San Joaquin Valley. For years, our Nissan and Toyota dealerships have out-shined their peers from Modesto to Bakersfield. We are proud to represent Nissan, Toyota, Scion, Honda, Hyundai, Ford, Buick, GMC, and Kawasaki.

We are always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this applicant friendly, online job application!

Benefits

• Health Insurance
• Dental Insurance
• 401(k) 
• Vacation
• Holidays
• The Advisor Position has a Pay Scale consisting of the following elements and ranges.  Wages include Base Hourly Compensation of between $15.50 and $15.50. 
• The position may also pay incentive compensation which is based on the gross profit f of closed sales achieved from $0.00 (base level not achieved) without any upper limit other than sales performance.  The position also may also pay a customer care incentive based on individual and/or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.