Manage the customer communication from initial call to invoice to deliver industry leading customer experience Provide customer support for incoming calls and effective follow up during and after machine repairs Assist Shop/Field Managers in warranty determination, decisions and communication, and support internal service work review Coordinate with Shop/Field Managers to meet customer deadlines for repairs Experienced in delivering positive customer service/interaction Strong computer experience Strong organizational and process management skills Exemplary written and verbal communication skills Attention to detail, efficient time-management and effective planning skills with the ability to quickly adapt to multiple and often changing schedules and priorities in a deadline driven environment Technical aptitude