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Service Advisor

German Auto Group Inc

Springfield, VA

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JOB DETAILS
SKILLS
Automotive Management, Automotive Repair and Maintenance, Automotive Technology, Best Practices, Billing, Communication Skills, Customer Relations, Customer Satisfaction, Customer Support/Service, Document Management, Driver's License, Health Insurance, High School Diploma, Maintenance Services, Mentoring, Profit & Loss Management, Record Keeping, Repair Orders, Resolve Customer Issues, Sales, Time Management, Track Customer Issues, Writing Skills
LOCATION
Springfield, VA
POSTED
10 days ago
Benefits:
  • Bonus based on performance
  • Health insurance

Benefits/Perks
  • Careers Advancement Opportunities 
  • Flexible Scheduling
  • Competitive Compensation
Job Summary
We are looking for a Service Advisor to join our team. The ideal candidate will have excellent communication and customer relationship skills, strong service writer capabilities, and previous management experience. 


Every day is different in our busy automotive service center! You will be responsible for a variety of tasks, including overseeing, addressing customer inquiries, and managing required documentation.
(Salary & Commission)
 
Responsibilities 
  • A high level of employee morale and customer satisfaction while maintaining profitability
  • Ensure repairs and maintenance tasks are completed in a timely manner
  • Mentor employees on best practices for improving sales and customer service techniques
  • Oversee day-to-day operations of the service department
  • Manage the flow of service department paperwork, including manuals, invoices, repair orders, and maintenance records
 Qualifications
  • High school diploma or GED required bachelor’s degree preferred
  • Valid state-issued driver’s license and clean driving record are required
  • Successful completion of a pre-employment drug and background screening
  • At least two years of experience as an automotive service writer or service advisor is required. Experience as an automotive service manager is preferred
  • Deep understanding of automotive technology, automotive service technician job duties, and automotive repair services is required
  • Previous experience at dealership/service center a plus 

About the Company

G

German Auto Group Inc

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