Cost Estimates, Customer Relations, Customer Satisfaction, Customer Support/Service, Preventative Maintenance, Quality Control, Repair Orders, Time Management
Spruce Pine, North Carolina
- Meets and Greets customers in a timely, manner and begins to build a relationship with the customer by obtaining their vehicle information
- Collects the customers vehicle issues accurately and clearly on the repair order
- Adviser will refer to service history, complete a walk around to inspect vehicle, and recommend additional services to the customer
- Advise customers on preventative maintenance of their vehicle and value of maintaining the vehicles in accordance to manufacturers specifications
- Provide a complete and accurate written and electronic cost estimate for labor and parts
- Contact customers regarding any changes that may be made during the repair process to the estimate or time frame promised
- Review every repair order before contacting the customer to make sure work is completed, and authorization is noted
- Closes repair orders in a timely manner
- Explains the work performed on customers vehicle and all charges to the customer
- Implements a quality control process to eliminate comebacks
- Maintains high customer satisfaction standards
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Spruce Pine Chevrolet GMC