About Asbury
Herb Chambers is part of Asbury Automotive Group (NYSE: ABG), a Fortune 500 company, and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report.
Automotive Service Advisor (Service Writer Experience Preferred)
Join One of New Englands Fastest Growing Toyota Dealerships
Compensation: $70,000-$150,000+ Per Year (wage is comprised of base salary and % of department profit to be determined as part of pay plan)
The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type and years and experience within the industry, education, etc.
We Opened Our Doors... and the Response Has Been Incredible.
Toyota of Medford was built with one vision-to redefine what the dealership experience should be.
Just weeks after opening our brand-new, state-of-the-art facility, weve experienced tremendous growth. Our service department is thriving, our guest count continues to increase, and were expanding our team to keep pace with the overwhelming response from our community.
Thats why were looking for another exceptional Service Advisor.
This isnt simply another dealership position.
Its an opportunity to build a long-term career with a team thats raising the bar for guest service, professionalism, and operational excellence.
If youre someone who enjoys building relationships, thrives in a fast-paced environment, and believes every guest deserves an exceptional experience, wed love to meet you.
Why Toyota of Medford?
Great dealerships arent built by buildings.
Theyre built by great people.
At Toyota of Medford, weve assembled a team of professionals who are passionate about serving others, committed to continuous improvement, and driven to succeed together.
Here, youll find:
A beautiful, state-of-the-art Toyota facility
One of the busiest and fastest-growing Toyota service operations in New England
A steady flow of guests and exceptional earning potential
Industry-leading technology and modern service processes
Leadership that believes in coaching, mentoring, and promoting from within
A culture built on teamwork, accountability, and respect
The stability and career opportunities of one of New Englands most respected automotive organizations
Our goal isnt simply to become the biggest.
Our goal is to become the dealership guests recommend, employees are proud to represent, and competitors aspire to emulate.
Your Opportunity
The Service Advisor is one of the most important positions in our dealership.
You are the trusted advisor.
The communicator.
The problem solver.
The person who turns an ordinary service visit into an exceptional ownership experience.
Every interaction is an opportunity to build trust, create loyalty, and earn a customer for life.
If that responsibility excites you, youll fit right in.
What Youll Do
As a Service Advisor, youll serve as the primary connection between our guests and our award-winning service team.
Responsibilities include:
Welcome every guest with professionalism, warmth, and urgency
Listen carefully to customer concerns and understand their needs
Perform vehicle walk-arounds and accurately document service requests
Recommend maintenance and repair services with honesty and transparency
Schedule maintenance, repairs, and recall appointments
Communicate clearly with technicians to ensure accurate diagnosis and timely repairs
Keep guests informed throughout the repair process with proactive updates
Review completed repairs to ensure every concern has been addressed
Deliver vehicles with confidence while explaining completed work and future maintenance recommendations
Build long-term relationships that create loyal guests and lifelong advocates
Who Were Looking For
Were looking for professionals who are competitive enough to strive for excellence, yet humble enough to celebrate team success.
Our ideal candidate:
Naturally puts the guest first
Enjoys working with people and solving problems
Communicates confidently and professionally
Stays calm under pressure
Takes ownership and follows through
Brings positive energy to the workplace every day
Is coachable and committed to continuous improvement
Makes teammates around them better
Qualifications:
Previous Service Advisor experience preferred, but not required
Strong customer service and communication skills
Organized, detail-oriented, and dependable
Comfortable working in a fast-paced environment
Strong computer proficiency
Valid drivers license required
Ability to pass a pre-employment background check and drug screen
Candidates with experience in hospitality, luxury retail, banking, customer success, or consultative sales are also encouraged to apply if they have a passion for delivering world-class service.
Compensation
$70,000-$150,000+ annually
Performance-based compensation rewards those who consistently deliver outstanding guest experiences while helping our service department continue its exceptional growth.
Final compensation will depend upon experience, qualifications, and overall fit for the position.
Benefits That Support Your Career-and Your Life
Pay & Recognition
Weekly pay
Paid holidays
Paid time off
Paid training
Performance-based earning potential
Stock awards for eligible front-line and management team members
Insurance & Retirement
Medical, dental, vision, accident, critical illness, and hospital indemnity insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Short- and long-term disability
Life insurance options
401(k) with company match
Up to 12 weeks paid pregnancy leave
Paid parental leave
Learning & Career Growth
Continuous paid training
Digital career path planning
Internal Learning Management System
Professional development opportunities
Clear pathways for advancement within one of the nations leading automotive organizations
Additional Benefits
Student loan relief resources
Employee Assistance Program
Employee discounts on vehicles, parts, and service
Scholarship opportunities
Paid volunteer hours
Aggressive employee referral bonuses
Join a Team Thats Just Getting Started
Momentum is exciting.
Being part of a team thats building something exceptional is even better.
Toyota of Medford has quickly become one of the most talked-about new dealerships in the region-not simply because of our beautiful facility, but because of the people inside it.
Were building a culture where guests genuinely enjoy doing business, employees enjoy coming to work, and success is shared across the entire team.
If youre looking for a place where your professionalism is valued, your effort is recognized, and your career can continue to grow, wed love to meet you.
Apply today and discover why some of the areas best automotive professionals are choosing Toyota of Medford.
Job Type
Full-Time
Compensation
$70,000-$150,000+ Per Year (wage is comprised of base salary and % of department profit to be determined as part of pay plan)
The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type and years and experience within the industry, education, etc.
Work Location
Toyota of Medford | Medford, Massachusetts
INADVISOR
Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.