Automotive Industry, Automotive Repair and Maintenance, Background Investigation, Communication Skills, Communications Software, Continuous Improvement, Customer Experience, Customer Relations, Customer Support/Service, Dental Insurance, Documentation, Driver's License, Follow Through, Maintenance Services, Order Management, Organizational Skills, Repair Orders, Retail Management, Service Delivery, Vision Plan
Service Advisor - Up to $50,000+ | Growth Opportunity
Love Helping Customers and Keeping Things Moving?
BRM NAPA Auto Care is looking for a Service Advisor who thrives in a fast-paced environment, enjoys building customer relationships, and takes pride in delivering an exceptional service experience from start to finish.
Whether you have automotive service advisor experience or a strong background in customer service and hospitality, we're looking for someone who genuinely cares about customers, communicates well, and wants to be part of a team that values honesty, accountability, and growth.
Quick Facts
- Starting pay $25-$35 hourly (based on experience) + Bonus potential
- Full-time position
- Established NAPA Auto Care facility
- Work with all makes and models
- Manage 10–20 vehicles per day
- Career growth opportunities
- Supportive family-owned culture
- Medical, dental, and vision insurance
- 401(k) with company match
- Profit sharing opportunities
- Paid training
- PTO and paid holidays
How to Apply (IMPORTANT)
We move fast — and so should you.
Step 1: Apply
Step 2: Complete a quick phone interview with our AI assistant “Paige” (takes about 10 minutes)
After you apply, you’ll receive an automated text message with a phone number you can call at your convenience to complete the interview. Candidates who complete the Paige interview get priority.
What You'll Do
As a Service Advisor, you'll be responsible for managing the customer experience from start to finish.
Responsibilities include:
- Greeting customers and performing vehicle write-ups
- Managing repair orders from start to finish
- Communicating with customers by phone, text, and email
- Reviewing and presenting Digital Vehicle Inspections (DVIs)
- Creating repair recommendations and maintenance suggestions as needed
- Following up on estimates and repair approvals
- Coordinating with technicians to ensure efficient workflow
- Delivering outstanding customer service throughout the repair process
- Maintaining accurate documentation using NAPA TRACS and AutoVitals
What We're Looking For
- 3+ years of Service Advisor experience preferred
- Independent repair shop experience preferred
- Automotive industry experience is helpful but not required
- Strong customer service or hospitality experience considered
- Excellent communication and follow-through skills
- Ability to stay organized in a fast-paced environment
- Positive attitude and team-first mentality
- Strong work ethic and personal drive
- Comfortable learning shop management and communication software
Why BRM NAPA Auto Care?
We're not a large corporate chain. We're a locally owned NAPA Auto Care shop where employees have direct access to leadership and are trusted to do their jobs well.
Our team believes in:
- Open and honest communication
- Taking care of customers the right way
- Supporting one another
- Low bureaucracy and high accountability
- Continuous improvement and training
If you're looking for a place where your effort matters and your contributions are recognized, we'd love to meet you.
Schedule
- Monday–Friday
- Shop hours: 7:00 AM – 6:00 PM
- Saturday hours: 7:00 AM – 4:00 PM
- Rotating schedule with split days off
- Saturday availability required
Requirements
- Valid driver's license
- Ability to pass a background check
- Ability to pass a drug screening
Locations:
Antelope, CA, 95843
Roseville, CA, 95661
Apply today and complete the Paige interview to receive priority consideration.