Billing, Communication Skills, Compensation and Benefits, Computer Systems, Customer Experience, Customer Relationship Management (CRM) Systems, Customer Service Operations, Customer Support/Service, Detail Oriented, Documentation, Follow Through, Interpersonal Skills, Maintenance Services, Multitasking, Organizational Skills, Plan Meetings, Problem Solving Skills, Record Keeping, Team Player, Time Management
We offer an exceptional work environment, supportive ownership, and a culture built on honesty and integrity. As our Service Department continues to grow, we are looking for the right individual to join our team and contribute to our ongoing success.
What You Will Do
- Greet customers and provide a welcoming, professional experience from first contact through completion of service.
- Listen to customer concerns, gather relevant information, and document service requests accurately.
- Explain recommended services, timelines, and next steps in a clear and approachable manner.
- Coordinate service appointments, follow-up communications, and status updates.
- Work closely with service team members to ensure requests are completed efficiently and accurately.
- Prepare estimates, invoices, and related paperwork with attention to detail.
- Address questions and concerns promptly while maintaining a positive customer experience.
- Track service progress and proactively communicate updates to customers as needed.
- Support a smooth workflow by balancing customer needs with operational priorities.
- Maintain accurate records and uphold company standards for quality and service.
- Successfully complete all required training and certifications for your position and remain knowledgeable of the latest manufacturer recommendations, service procedures, technical bulletins, and product updates.
What We Are Looking For
- Strong communication and interpersonal skills.
- Excellent customer service mindset with the ability to build trust and rapport.
- Strong organizational skills and attention to detail.
- Ability to multitask in a fast-paced environment.
- Comfort using computer systems, scheduling tools, and basic service office software.
- Problem-solving skills and a proactive approach to follow-through.
- Ability to work collaboratively with team members across departments.
- Professional demeanor and commitment to delivering a high-quality experience.
Preferred Qualifications
- Previous experience in a customer service, service coordination, or advisory role.
- Experience handling estimates, invoices, or service-related documentation.
- Familiarity with scheduling systems or customer relationship management tools.
- Experience in an environment where clear communication and timely follow-up are essential.
What We Offer
- A collaborative and supportive work environment.
- Opportunities to develop your customer service and operational skills.
- The chance to make a meaningful impact on the customer experience.
- Competitive compensation and benefits, based on experience and qualifications.
About the Role
This position is ideal for someone who enjoys helping others, solving problems, and keeping service operations running smoothly. If you are organized, personable, and committed to delivering exceptional support, we encourage you to apply.