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Service Advisor

Dimmick Group Peterbilt
  • Vermont
    30+ days ago

    Job Description

    Lucky’s Truck & Trailer Sales – Dimmick Peterbilt Group
    Service Advisor (FT, Hourly)
    Every mile, every delivery, every job site—goods move because trucks and trailers stay on the road.  Over 40 years ago, Russell “Lucky” Dimmick had a vision: build a one-stop, full-service truck and trailer organization that supports the hardest-working men and women in transportation. A business built on reliability, craftsmanship, and pride in keeping America moving.
     
    That vision became Lucky’s Truck & Trailer Sales and Dimmick Group Peterbilt.
    Since 1986, we’ve grown into the leading truck and trailer sales, supply, and repair organization in the Northeast, representing some of the most respected names in the truck, trailer, plow, and attachment industries. With more than 10 locations across multiple states, our team stands behind the drivers, fleets, and businesses that power the American economy—mile after mile.
     
    Now, we’re looking for a Service Advisor to join our growing team.
    This isn’t just a job turning wrenches. It’s a role where your skills directly keep trucks and trailers safe, reliable, and on the road. You’ll be part of a team that diagnoses, repairs, and maintains the equipment that keeps supply chains moving and communities running.
    If you have what it takes to be part of the Northeast’s leading truck and trailer sales, supply, and repair company… read on.
     
    As a Service Advisor with Lucky’s Truck and Trailer Sales & Dimmick Group Peterbilt, you will be responsible for:
    Essential Duties:
    • Greet customers, listen to their descriptions of problems or service needs, and ask clarifying questions to help diagnose issues.
    • Prepares detailed and accurate repair orders (RO) by describing symptoms and required services.
    • Develop cost estimates for parts and labor and communicate them clearly to the customer, obtaining their approval before work begins.
    • Coordinate and schedule appointments and repairs, working closely with the shop foreman or dispatch to assign jobs to qualified technicians and track progress.
    • Act as the communication bridge between customers and technicians, providing timely updates on repair status, delays, or additional work needed.
    • Maintain accurate service records, customer profiles, and transaction details in the dealership management system.
      • This includes recording mechanics' time and processing payments and invoices.
    • Verify warranty and service contract coverage and assist with processing warranty and product improvement claims.
    • Educate customers on recommended services, maintenance plans, and products, tactfully identifying opportunities for additional work and ensuring high customer satisfaction.
    • Excellent verbal and written communication skills are crucial for translating technical information for customers and accurately relaying customer concerns to technicians.
    • Familiarity with dealership management systems (e.g., CDK), service scheduling software, and basic computer applications.
    • Keep Service Manager informed of all customer complaints and technician problems.
    Compensation and Benefits:
    • Competitive pay based on experience.
    • Affordable health insurance options
    • Employer-paid short-term and long-term disability.
    • Employer-paid life insurance.
    • Dental and vision insurance.
    • Paid time off (2 weeks after 90 days).
    • 401(k) with 3% matching.
    • Employee discounts.
    • Annual boot allowance
    • Pay Scale: **
      • ***Hiring rates may be dependent on a number of factors, including years of directly related work experience, education, geographic location or special skills
     
    Values
    We Show Respect
     We Are What We Say We Are, and We Say We Will Do
    We Establish Realistic Expectations, Take Responsibility, and deliver on Our Commitments
     
    Equal Opportunity Employer
    Dimmick Group Peterbilt is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by Federal, State, or Local laws.

    Numbers & Facts

    LocationVermont
    Websitehttps://www.dgpeterbilt.com/careers

    Skills

    • Billingunmatched
    • Calendar Managementunmatched
    • Communication Skillsunmatched
    • Compensation and Benefitsunmatched
    • Computer Softwareunmatched
    • Cost Estimatesunmatched
    • Customer Satisfactionunmatched
    • Customer Trainingunmatched
    • Customer/Client Researchunmatched
    • Dental Insuranceunmatched
    • Equipment Maintenance/Repairunmatched
    • Health Insuranceunmatched
    • Identify Issuesunmatched
    • Life Insuranceunmatched
    • Plan Meetingsunmatched
    • Presentation/Verbal Skillsunmatched
    • Product Planningunmatched
    • Project Trackingunmatched
    • Record Keepingunmatched
    • Repair Ordersunmatched
    • Salesunmatched
    • Time Managementunmatched
    • Truck Driverunmatched
    • Vision Planunmatched
    • Writing Skillsunmatched

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