Service Advisor

Kocourek Subaru is seeking an experienced and customer-focused Service Advisor to join our fast-paced, team-oriented environment. We pride ourselves on creating a friendly, energetic atmosphere where employees can grow and succeed while delivering an exceptional customer experience.

We are looking for individuals who naturally demonstrate the qualities that set top performers apart: professionalism, positive attitude, strong work ethic, energy, integrity, and a passion for helping customers.

Responsibilities:

• Greet customers promptly and professionally
• Gather customer and vehicle information accurately
• Clearly document vehicle concerns and symptoms described by customers
• Recommend maintenance and repair services based on vehicle age, mileage, and service history
• Prepare accurate estimates for labor and parts
• Communicate repair timelines and establish follow-up expectations
• Monitor vehicle progress throughout the day and provide regular customer updates
• Ensure repair orders and final invoices accurately reflect completed work
• Review completed repairs and charges with customers in a clear and professional manner
• Deliver an outstanding customer experience throughout the service process

Qualifications:

• Minimum of 1 year of experience in an automotive Service Advisor role
• Automotive dealership experience preferred
• Strong communication and customer service skills
• Ability to thrive in a high-volume, fast-paced environment
• Positive attitude and team-first mindset
• CSI/customer satisfaction focused
• Strong organizational and multitasking abilities

Benefits:Kocourek Automotive offers a comprehensive benefits package including:

• Paid Time Off
• Medical, Dental, and Vision Insurance
• Short-Term and Long-Term Disability
• Life Insurance
• 401(k) with generous company match

Kocourek Automotive is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status under federal, state, or local law.