COMPENSATION: $80,000-$160,000
Mercedes-Benz of Westminster provides not only an exceptional experience to its external customer but is equally committed to providing an exceptional experience to its internal customers – its team members. Our ownership has crafted a core management team who share in the belief that the success of Mercedes-Benz of Westminster is created within each of its people. Mercedes-Benz of Westminster actively seeks to develop talent in order to promote within.
ESSENTIAL DUTIES:
- Consult with customers to understand their needs and provide solutions.
- Writes up customer's vehicle problems accurately and clearly on repair order.
- Provides a complete and accurate written cost estimate for labor and parts while establishing accurate “promised time” to customer.
- Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
- Reviews repair orders to ensure that work is completed and additional work and authorization is noted.
- Explains completed work and all charges to customers.
- Make outbound calls based on lists provided by management to drive business.
- Answer inbound calls and work with the BDC to schedule your book of business daily.
- Exceed minimum monthly performance based on metrics provided by management.
- Engage with the customer and build rapport.
- Establish a business model to grow consistently year over year.
QUALIFICATIONS, EXPERIENCE, EDUCATION, CERTIFICATES, LICENSES, ETC.
- High School graduate or GED
- Minimum 2 years Service Advisor experience
- Technical Training or Advisor training school graduate to obtain your Degree in Automotive repair or Diesel repair recommended but not required.
- ASE certification in at least one skill level recommended but not required.
- Excellent Customer Service abilities
- Must possess a valid driver’s license with a clean driving record and clean criminal history.
- Detail oriented and excels in a fast-paced, results driven environment
- Comfortable with negotiating
COMPENSATIONS
COMPANY BENEFITS:
- Paid Holidays
- Paid time off
- 401(k) with 50% company match of first 4% of contribution
- Insurance – Medical, Dental, Vision
- Team Member auto purchase, Parts & Service discount
- Exceptional commitment to Team Member engagement
- Quarterly community involvement opportunities
- Strong Advancement and Career Development Opportunities
- Culture of Coaching and Mentoring
- Many long-tenured employees including five Team Members employed since day one – 18 years
- Monthly Catered Lunch and Team Recognition