Service Advisor

Nextran Truck CentersService Advisor - Auburndale, FL
Are you looking to further develop your profession into a career? Are you driven by opportunity? Nextran Truck Centers is hiring!Our Employees Benefit from:
Career Paths || Network of 30 Dealerships ||Disability Insurance || Paid Time Off (2wks 1st year) || Nextran Paid Life Insurance

Family Centered Values || Medical and Dependent Care FSA || 401(k) Retirement Plan with Match || Company-Paid Holidays || EAP

Great Medical, Dental, & Vision Benefits || Social Responsibility Opportunities || 28+ Years of Industry Experience || Professional Growth

Nextran is seeking a Service Advisor for our fast-paced commercial truck repair center. The candidate will possess a strong technical background and excellent communication skills to effectively interact with customers and other employees.

Duties and Responsibilities:

• Ascertains Class 8 truck problems and services by listening to customers' descriptions.
• Conducts vehicle inspections.
• Checks vehicle maintenance records.
• Examines service schedules.
• Verifies warranty and service contract coverage by reviewing records and documents, and communicating the provisions and exclusions.
• Develops estimates by costing materials, supplies, and labor.
• Calculates customer's payment, including deductibles.
• Prepares repair orders (ROs) by describing symptoms, problems, and causes discovered and the required repairs and services.
• Obtains customer's approval signatures.
• Enters RO into the service database system.
• Maintains customer rapport by explaining estimates and expected return of the vehicle.
• Addresses questions and concerns that customers may have.
• Arranges towing and temporary transportation.
• Maintains records by documenting problems and planned corrective actions.
• Updates job knowledge by participating in educational opportunities and reading manufacturers' publications.
• Other duties, as assigned.

• Bilingual - English & Spanish
• Strong interpersonal and communication skills.
• Customer/Client Focus.
• Time Management
• Quality Focus.
• Attention to Detail
• Strong Organizational Skills.
• Works well independently and with others

• Three years related experience and/or training or equivalent combination of education and experience.
• Experience with Mack and/or Volvo Trucks preferred.

• Frequently walk, climb, and balance.
• Occasionally required to stand and sit for extended periods.
• Ability to climb in and out and park heavy-duty vehicles.

• Customer Focus - Building strong customer relationships and delivering customer-centric solutions
• Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity
• Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
• Decision quality - Making good and timely decisions that keep the organization moving forward