Service Advisor

Service Advisor

Wooster, OH

Wooster Power Equipment is currently searching for a full-time Service Advisor to be the primary point of contact for customers seeking repair and maintenance for lawnmowers, tractors, and handheld OPE/Powersports. You will translate customer needs into technical work orders and manage the service lifecycle.

What can we offer YOU?

• Wage dependent on experience and skillset
• Simple IRA
• Flexible PTO
• Paid vacation after 1 year of employment (March-May no vacations unless approved)
• Uniforms, safety shoes and boots
• Store discounts
• Paid Holidays (New Years, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas)
• Paid sick leave per company handbook
• Voluntary Benefits: Dental and Vision Insurance, Short and Long-term liability- more available upon request!

Schedule:

• Monday-Friday
• 8:30am-5:00pm
• Saturdays when needed during our busy season
• Scheduled to work one Saturday per month
• Flexible adjusting work hours as needed

Qualifications:

• Experience in service advising or small engine repair highly preferred- willing to train qualified applicant
• Proficiency with Dealer Management Systems (DMS) or software systems
• Ability to lift up to 75lbs. to assist with equipment loading/unloading
• Communication skills
• Ability to work in a fast-paced environment

Responsibilities:

• Greet customers, perform initial visual inspections, and document specific equipment issues (e.g., engine surging or deck vibration)
• Schedule repairs and coordinate with technicians to meet deadlines
• Work with employees to solve technical issues between distributors and technicians
• Write warranty repairs and describe why the warranty situation happened and needs to be solved
• Build estimates for parts and labor; suggest preventative maintenance
• Update customers on repair status and explain technical repairs
• Assist the sales department as needed with customer service and sales transactions as needed- answer phones and direct calls/messages
• Schedule pickup and delivery for the service department and delivery of new equipment
• Perform all other duties as assigned

Does this sound like the position for you? Apply with a current resume today!

At Wooster Power Equipment, Inc., our goal is to provide our customers with the finest power equipment available at a fair price backed by expert parts and service support.

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