Service Department Adviser (Service Writer/Advisor) — Cascade Moto Portland
At Cascade Moto Portland, motorcycles aren't just what we sell—they're what we live. We're looking for an experienced Service Writer / Advisor to help deliver an outstanding ownership experience for our customers while keeping our busy service department organized, productive, and customer-focused.
This is not an entry-level counter position. We are looking for someone with real-world service department experience, strong metric motorcycle knowledge, and the ability to keep a shop running efficiently without unnecessary drama or excuses.
What You’ll Do
Service Operations
- Help maintain a smooth, organized, and efficient service department
- Write clear, accurate repair orders and document customer concerns properly
- Estimate costs and completion times while setting realistic expectations
- Schedule service work and manage technician workflow based on skill level and shop capacity
- Monitor work-in-progress to ensure quality, timeliness, and communication
- Coordinate with technicians, parts staff, and customers throughout the repair process
- Create estimates for internal, customer-pay, and wreck repairs
- Open and close customer-pay, warranty, and internal repair orders
- Follow OEM warranty procedures and maintain proper documentation
- Support parts coordination by verifying correct part numbers and helping ensure jobs are ready before service begins
- Operate efficiently in Dealer DMS, CRM, and OEM systems
Customer Service
- Deliver excellent customer service with professionalism and confidence
- Greet customers promptly and communicate clearly in person, over the phone, and through email/text
- Keep customers informed throughout the repair process—even when there are delays or no major updates
- Handle complaints and difficult situations with a calm, solutions-focused attitude
- Recommend maintenance and additional services when appropriate
- Pay close attention to repeat repairs and help ensure issues are fully resolved
What We’re Looking For
- Previous motorcycle or powersports service writing/advising experience
- Strong knowledge of Triumph, BMW, & modern metric motorcycles
- Experience scheduling work and managing technician workflow
- Ability to multitask and stay organized in a fast-paced environment
- Strong communication and customer service skills
- Professional, direct, no-BS attitude with strong follow-through
- Comfortable balancing customer satisfaction with shop efficiency and profitability
- Current motorcycle endorsement required
What We Offer
- Full-time schedule: Tuesday–Saturday
- Competitive pay with commission opportunities and growth potential
- Paid Time Off (PTO)
- Health insurance
- 401(k) with company match
- A fun, high-energy environment surrounded by passionate motorcycle people
Working Conditions
- Fast-paced dealership and shop environment
- Frequent exposure to moving motorcycles, shop equipment, exhaust fumes, fuel, and cleaning chemicals
- Occasional lifting, pushing, or balancing motorcycles up to 600+ lbs with assistance as needed
Location
Cascade Moto Portland
10329 SW Cascade Ave
Portland, OR 97223
If you know motorcycles, can communicate confidently, and want to work with a strong team that takes pride in doing things right, we’d like to talk.
Apply now and send us your resume and experience.
Work schedule
- 8 hour shift
Supplemental pay
- Commission pay
Benefits
- Paid time off
- Health insurance
- 401(k)
- 401(k) matching