Service Advisors assist in delivering remarkable experiences to our customers and are responsible for providing intake, consultation, and advice regarding service and maintenance to our customers. They offer logical diagnostic services or repairs in response to the customers concerns. Provide accurate estimates for all the services or repairs recommended. They also sell the proper repairs and services to meet the customers needs. They obtain accurate parts and labor prices for all services, giving every customer the best possible estimate at the same time the repair order is written, gaining the customers written approval.
Maintain service scheduling on an accurate, continuous basis. Property and thoroughly print repair orders with the best information for the technicians as possible. Follow company policies as it pertains to competing repair order information to assist technicians and team leaders. Stay in contact with service customers by phone when their vehicles work is finished. Explain all repairs and charges in detail.
Requirements
• High School graduation or equivalent • One (1) year service advisor experience, manufacturer training, or demonstrated technical expertise • Automotive Service Excellence (ASE) Certifications preferred • Experience as a sales representative, consistently meeting or exceeding targets • Possession of a valid, unrestricted driver's license for more than 3 years
What We Offer
We offer an extremely aggressive pay plan that values your experience/tenure with Customer Satisfaction Index (CSI) bonus. This position offers excellent growth and training opportunities! Flexible schedules available!
Benefits
• Commission-based pay plan: $45,000 - $180,000 • 8-week guarantee with training • Weekly pay • 401K with employer match up to 50% of 5% • Medical, Dental, Life & Vision Insurance starting first of the month upon hire • 1 week of Paid Vacation after 6 months of employment • Sick Leave that is accrued at the rate of 1 hour per 40 hours worked • Employee Wellness Program • Employee Assistance Program for all employees • Employee Vehicle Purchase Program • Employee Discount • Employee Referral Program
Important Information
In accordance with RCW 49.44.240, this position is identified as Safety Sensitive and is subject to pre-employment drug screening, including cannabis.
Join Our Team!
We look forward to meeting you! Apply today: https://www.haselwoodautogroup.com/Equal Opportunity Employer#advisor #automotive #parts #sales #customerservice